Corporate Travel Consultant
Corporate Travel ConsultantApply locations: Western Australia, Australia; New South Wales, Australia; Queensland, Australia; Victoria, Australia
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: J-70973
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path?
Start your journey.
As a Travel Consultant, you'll join our highly skilled team, providing outstanding service to our corporate business clients.
We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT Egencia.
What You'll Do Advise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus.
Training may be providedEnsure compliance to customers' agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We're Looking For Passion for excellence in client service, including proactive anticipation of needsGDS expertise - Amadeus PreferredProfessional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationBackground in Customer service experienceResolving customer issues quickly and independently / with supplierPartnership and willingness to feedbackOpen to learning and using new technologyAbility to work with different and multiple channels (Email/Chat/Phone) according to Business requirementExceptional service is delivered by engaging with our customers through their preferred method of communication and at times that work for them, so shift work that includes early/late morning and afternoon.
Location: Western Australia, Australia
The #TeamGBT Experience Flexible benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Wellbeing resources to support mental and emotional health for you and your immediate family.And much more!This role is for Egencia LLC ("Egencia" or the "Company"), a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the hiring process.
For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;
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