Travel Agents/Consultants (Hospitality & Tourism)Full timeOTE $90,000 + super; with uncapped incentivesSick of booking point to point travel? Use your knowledge & travel experience in a new way!No two days are the same in this exciting MICE travel management roleBe the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.About the OpportunityBased in North Sydney, Melbourne, Brisbane or Adelaide, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.A successful applicant will:Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&EAssist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.Follow company procedures, account guidelines and customer service standards in sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entryBe an excellent communicator and maintain a high level of professionalismHave excellent time management skills and ability to multitask to meet deadlinesHave excellent project management skillsShow an adaptability to changing work environments and stakeholder requirementsWork as a team member or individual to complete all related project functions related to servicing the client.Maintain favourable working relationships with key internal and external stakeholdersDemonstrate a proactive approach in providing solutions to complex logistical challengesExpertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.All about you:Microsoft Office skills - specifically excel - essentialEvent Management Technology - Events Air/Cvent experience preferredPrevious Group Travel /MICE experience (3 Years) preferablePrevious experience in customer facing rolesRemuneration and Benefits:Generous remuneration structure with base salary + uncapped incentive + Super (OTE $90,000 pa + super)Excellent career progression pathway within travel & events teamTravel discounts, in-house financial and health servicesOngoing training and professional developmentFun and inclusive work environmentGlobal career opportunities in a network of brands and businessesFlexibility with potential hybrid arrangementsIf you understand the value of being your client's travel expert by providing exceptional, tailored customer service, then consider FCM Meetings & Events and apply now!
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