At Cliftons, we're more than just venues for corporate events and training. We're the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet, incredible venue services and inspiring hospitality, we make seamless global event delivery effortless.
Our two Melbourne event and training venues in Collins St and Freshwater Place are perfectly located in the heart of the CBD. We are seeking to appoint a hands-on and charismatic Venue Manager to steer our flagship venues to even greater heights, cementing Cliftons' reputation as the leader in our field.
About the Role In this client facing role, you will have full ownership of all delivery and operational aspects of the venues. Our business is diverse and tailored to our clients – from corporate training, to events, exams and corporate cocktail parties.
Your previous experience will ensure the highest levels of client service, venue management and general presentation are delivered. You will also oversee our F&B offerings along with the Catering Manager and ensure catering meets with our clients' discerning expectations.
While the position is predominantly business hours Monday to Friday, some after-hours availability is required depending on the needs of our clients.
On a day-to-day level, the role will encompass:
Overall operational management of the venues, including presentation and maintaining service delivery KPI'sTeam management including recruitment, rostering, on-the-job training and performance (with support provided from HR)Pre-empting client needs to deliver outstanding customer service and professionally managing queries, feedback and resolution processProcess management and ongoing improvementLiaising with building managementAbout You As our ideal candidate you will have well-rounded venue management experience within corporate events, hotels, hospitality, or client services. A basic understanding of audio-visual fundamentals and technologies is an added advantage.
In addition, you will:
Be an effective leader, able to engage, motivate and manage a diverse teamHave proven experience multi-tasking and exceptional organisation skills to successfully manage multiple events or clients simultaneouslyBe adaptive and thrive in a fast-paced and busy professional environmentHave the ability to confidently identify issues and quickly find the most appropriate customer centric solutionBe self-motivated with excellent communication skillsBe able to demonstrate cost control and labour management experienceBe fully vaccinated against COVID-19 or have a valid medical exemptionWhy Join Us? Recently named one of Australia / NZ's Best Places to Work, we are a progressive company that welcomes input from our team at all levels.
Our 380 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values – Fun, Leadership, Integrity, Passion, Innovation, Teamwork.
Benefits of working here include: work flexibility (including a paid break before you start & Me Days) an approachable & super-friendly management team, regular celebrations and company events, ongoing learning, the opportunity for career growth and great discounts to make your pay go further!
To apply If you're ready to take the next step, we'd love to hear from you. Please apply now with a cover letter & CV outlining why you are a great fit for this position.
The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19. Job Search Classification
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