Job Title Corporate Concierge Job Description Summary As Corporate Concierge, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick. Key Accountabilities Meet and greet visitors proactively in a timely manner Manage reception services to ensure a positive customer experience Announce arrival of guests Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements Accountable for workplace operations Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre, etc. are clean and are being used for the correct purpose Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues Ensure locker and parking data integrity is maintained Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace About you: Strong reception or hospitality / customer service background Professional verbal and written communication skills Ability to multi-task Able to demonstrate a common sense approach to problem solving Minimum completion of Higher School Certificate Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from being part of a growing global company, career development, and a promote from within culture. We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only). We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
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