ABOUT THE JOB Reporting into the Corporate Team, your day-to-day duties will include:
Playing a critical role as the key communicator between our Corporate and Fulfilment team. Providing customer service for all website, live chat and phone enquiries.Supporting sales managers with administrative tasks for their clients which may include: customer support,invoicing, sending of E-tickets, organising hotel and function packages for events. Maintaining upcoming calendar of events to present to clients and partners monthlyCreating event specific price lists for sales managers and ensuring prices are monitored and kept up to date.Working with our marketing team to create marketing collateral for our corporate clients and partnersCoordinating the delivery of marketing material and special offers for EDMs, Social media etc.Making bookings and entering purchases for sales managersMaintaining segmented client databases and look-alike databases for different event typesMonitoring and staying on top of a number of email accountsEnsuring sales managers are receiving payments and sending tickets in a timely manner Bulk communication to corporate clients on upcoming event information/changes (eg. cancellations, postponements, concert schedules etc)ABOUT YOU Bright and bubbly personality who values helping team mates and corporate clients.2 years experience in an administrative role would be advantageousOutstanding organisational skills with the ability to multi-task and prioritise.A self-starter with strong collaboration skillsProven ability to maintain confidentiality, exercise discretion, sensitive to relationships and situations.Professional, accountable and will have an "above and beyond" approach to work.Advanced Microsoft Office skills, google docs and an ability to quickly adapt to learn our internal operating systems.Knowledge and a passion for major sporting events, concerts, and entertainment venues around AustraliaOUR VALUES Embrace and Execute ChangeBe Challenged and Achieve Cultivate Growth and LearningWorking Together is SuccessCustomer Satisfaction First ABOUT TICKET MERCHANT The Ticket Merchant is a leading concert and sports ticket marketplace with its Head Office based in Prahran Melbourne. Founded in 2004, we are a now a global entertainment group with offices also in USA and Spain! Join our company as we experience a rapid growth trajectory, and you too can flourish as the company continues to expand. Our business operates 24 hours a day, 7 days a week yet continues to operate in a nimble way. We pride ourselves on being hands on and involved in various parts of the business and globe. We believe in working hard and being rewarded for doing so!