Management - Area/Multi-site (Retail & Consumer Products) Full time RSPCA Qld is looking for an enthusiastic and experienced Op Shop Area Manager to oversee the operations of our Op Shops across the Gold Coast and regional locations. In this dynamic role, you'll lead teams of staff and volunteers, ensuring the smooth running of each store while driving success to support the vital work of the RSPCA Qld. If you have a background in retail management and are ready to take on a rewarding challenge, we'd love to hear from you!
Key ResponsibilitiesLead and support Op Shops to improve operations, presentation, and drive sales.Build and maintain productive relationships with stakeholders.Foster a one-team approach across all functions and promote a culture of inclusivity and collaboration.Support and train new and existing Op Shop Managers and Supervisors to meet KPIs and grow their stores.Contribute to the development of business strategies that align with RSPCA Qld's goals.Promote a lean process to enhance internal shop operations and sustain improvements.Positively represent and promote RSPCA Qld's wider work and mission.About YouYou'll be a great communicator with top-notch interpersonal skills. Your skills and qualifications may also include:
5 years' experience in retail management.Strong customer service skills, with the ability to exceed expectations.Knowledge of fashion brands and high-end products.A current open car license and ability to perform manual handling (up to 10kg).Excellent communication and organisational skills.Ability to lead teams, multitask, and manage priorities.Strong computer and point-of-sale proficiency.Alignment with RSPCA Qld's mission, vision, and values.We're Looking for Someone Who IsPassionate about retail and working for a purpose-driven organisation.Creative and willing to try new strategies to drive sales.Flexible, adaptable, and calm under pressure.Motivated to enhance store performance and customer service.Resilient, empathetic, and effective in team management.Why Join Us?Work Your Way: Embrace a flexible working environment that adapts to your life.Comprehensive Support: Enjoy peace of mind with 8 weeks paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions! Plus, access to counselling and mental health services whenever you need.Perks Galore: From free on-site parking to exclusive staff discounts, novated leases, free pet vaccines, and 40% off Royal Canin pet food, we've got you covered! And yes, you can even welcome a new best friend with free animal adoption options.Grow with Us: Unlock your potential through expansive learning and development programs designed to elevate your career and skill set.Animal Interaction: Your days will be filled with countless opportunities to connect with the animals in our care—every moment here has a tail-wagging, heartwarming purpose.Purpose-Driven Impact: Join a mission-driven organisation where every task you embrace makes a real difference to the welfare of animals. Be a part of something that truly matters!Interested?Apply now, shortlisting may commence before the closing date, so apply today to be part of our mission!
Successful candidates will be subject to a Police Check. We conduct police checks to ensure the safety and well-being of the community, staff, and the animals in our care. Candidates may also be required to undergo a pre-employment medical assessment.
RSPCA Qld acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. RSPCA Qld is an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation, or gender identity.
At RSPCA Queensland, we've been the state's leading animal welfare charity for nearly 140 years, dedicated to improving the lives of all animals—domestic, farmed, and native. Every year, we care for over 42,000 animals, relying on the generosity of animal lovers like you to fund 96% of our lifesaving services.
Our mission? Together We Change Lives—and that includes yours. Join us and be a part of a team where every day is an opportunity to make a real impact on the lives of animals in need and improve animal welfare across Queensland.
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