An experienced IT support specialist who will lead the IT Support team, maintaining the integrity and performance of Council's IT network and provide user support to meet organisational operating requirements ABOUT THE ROLE As the Coordinator IT Support, you will play a key role in overseeing and coordinating IT support activities within our organisation. This will include: Team Leadership - providing med level leadership and support the the desktop support officers, including task assignment and professional and technical development Technical support - resolving escalated technical issues, providing guidance and assistance to desktop support officers and ensuring timely resolution of all IT support tickets and inquiries. Stakeholder engagement - Collaborating with internal stakeholders to understand IT support needs, gather feedback and ensure alignment with organisational objectives. For a more detailed overview of the role, please head to our careers page and view the position description. ABOUT YOU As the coordinator IT support, you will be responsible for providing mid level leadership and support to our team of desktop support officers. To excel in this role, you will possess the following personal attributes; Effective communication - with strong verbal and written communication skills and the ability to effectively communicate technical concepts to both technical and non technical stakeholders Problem Solving abilities - You will have a proven track record of analyzing complex technical issues and identifying root causes, implementing effective solutions in a timely manner. Customer Focus - with a dedication to providing exceptional customer service and support, focusing on meeting and exceeding end user expectations. To be considered in this role you must have a relevant qualification or extensive experience in a similar role Demonstrated ability to work in a virtual networked windows environment Proven capacity for staff supervision ABOUT US Moira Shire Council is an innovative and progressive local government organisation committed to serving the needs of communities across a large regional shire located on the Murray River almost 3 hours north of Melbourne. Extending from the iconic Barmah Forest along the Murray River our region includes four major towns - Cobram, Numurkah, Nathalia and Yarrawonga, one of Victoria's most popular holiday destinations. The area's warm Mediterranean climate, appealing natural environment and location means Moira is home to agricultural, horticultural, viticultural and tourism operations. Such attractions include wineries, historic homesteads, galleries, craft shops, licensed clubs, water sports, fishing, beaches, forests, lakes, rivers and wetlands. We pride ourselves on our friendly environment and offer: A family friendly workplace that live by our values of Respect, Integrity, Accountability, Honesty and Teamwork The opportunity for flexible work arrangements Attractive salary and the ability to salary package Onsite physiotherapist and a health and wellbeing consultant Career progression and professional development Discounted corporate gym membership The successful applicant will be required to complete a pre-employment functional assessment a National Police History Check prior to commencement. Applicants who do not address the key selection criteria will not be considered for this role. To view more information, and other positions that we are currently recruiting for, please click here. For more information please contact Warren Gardiner Manager Information Services on 03 5871 9222 or email our Moira Careers Team on ****** An opportunity to join the Moira team and develop your career with an innovative leader committed to delivering excellent services. Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply. Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly work place.
