Management & Support (Call Centre & Customer Service)
Government - Local (Government & Defence)
A fantastic opportunity to take on an exciting role, leading the Customer Relations Centre & Information Management team!
Salary from $115,631 to $123,253 per annum, plus superannuation Lead a passionate, highly skilled National Award Winning team About the position
The Coordinator Customer Relations Centre is accountable for leading and managing the Customer Relations Centre and influencing service excellence across the organisation.
The role communicates with a range of customers and stakeholders including consultants and contractors, government departments and agencies, other local governments, vendors and suppliers; members of the public and City Leaders and employees.
As a collaborative member of the Customer & Information Services Leadership team, this position balances people management and technical elements including strategic and operational delivery.
About you
The successful appointee must be an adaptable, experienced Leader who thrives in working in a very busy and change driven organisation, or seeking to progress into a leadership role. As such, applicants must be able to demonstrate the following criteria, accompanied with a CV and covering letter that they meet the following capabilities:
Qualification in relevant discipline such as Business or Commerce or relevant experience within a multifunctional customer service facility; Advanced people management skills to direct, manage and motivate staff; Advanced communication skills (written, verbal and public speaking) and problem-solving skills; Advanced organisational, negotiation and influencing skills; Knowledge of relevant legislation and regulations; Advanced skills in the efficient utilisation of contemporary enterprise information systems and technology; Knowledge of the practical application of occupational health and safety measures in the workplace, including risk assessment and control implementation. We look forward to receiving your application through your resume and cover letter outlining your skills, experience and suitability to the role.
Why work for the City of Wanneroo
The City offers a range of employment benefits including:
Generous matching of superannuation contributions up to a combined total of 15%; Five weeks annual leave (for salaried officers, excluding casual employees and pro-rata for part time employees); Free on-site parking; A work-life balance program providing flexible work practices (subject to operational requirements); Up to 12 weeks paid parental leave; Purchase leave (subject to operational requirements); An inclusive, welcoming office environment; An opportunity to reduce your commute and work in a goal-driven professional team closer to home. Interested?
If this position sounds like you, then click on the link below and submit your cover letter and resume.
For further information regarding the position, please contact Alex Evans, Manager Customer & Information Services on (08) 9405 5576.
About the City of Wanneroo
The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.
We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!
Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.
Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.
To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 6 months.
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