Administrative Assistants (Administration & Office Support) Are you looking for a career where you can make a difference and support those in need ? Omni-Care is a family owned business providing home care supports to people who are elderly or who have a disability. We are looking for a proficient and energetic schedulers to come join our team. When you come to work with us you will be joining a company that is passionate about ensuring excellence in everything we do. Our Values At Omni-Care we value customer service excellence, solutions focus, teamwork, and enthusiasm. Your New Role We are looking for motivated coordinators who love problem solving and are interested in taking their skills to a new environment. This is a role that is about more than just scheduling, you will be responsible for ensuring that our clients are receiving the right support at the right time provided by people who care, to assist them remain living in their own homes. Responsibilities We are looking for compassionate and caring people to provide excellent customer service outcomes for clients who are elderly or who have a disability by developing and fostering excellent relationships with clients, support workers, and funding bodies. You will use GoldCare scheduling software to allocate support workers to provide assistance with tasks ranging from house cleaning right through to high needs personal care. You will provide guidance and assistance to our Support Workers working in the field, and complete health and wellbeing reports and incident reporting. You will also be responsible for documenting complaints and compliments and conducting initial investigations. About you We are looking for people who are energetic and display real commitment to excellent client outcomes. You need to be enthusiastic about joining a team of like minded people who understand that every client deserves to receive excellent support. You will need to have a love of problem solving and a commitment to achieving goals. You have the ability to deal with multiple issues and keep all the balls in the air while prioritising the most important tasks. Coordinating care is not an individual pursuit it is a team sport. Sometimes you will need assistance and sometimes you will need to assist others. Practical people who have a high level of empathy thrive in this role. What We Offer In return for your excellent customer service skills we will provide you with a competitive salary and ongoing training and support. There are lots of opportunities for career development. Many of our staff have worked their way through the ranks into managerial positions. Approximately 30% of our office staff have progressed into their current position from other roles at Omni-Care. We love to take the opportunity to celebrate our staff and you can be sure that your results are recognised at Omni-Care. We have regular social gatherings to foster our warm and friendly environment. As well as an additional leave day on your birthday and a bonus ! Next Steps If you're ready to join the Omni-Care team, make sure you click Apply Now to submit your CV and cover letter! Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Aged Care Coordinator? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? What's your expected annual base salary? Report this job advert Don't provide your bank or credit card details when applying for jobs. Choose from thousands of courses delivered by leaders in education. #J-18808-Ljbffr
