DescriptionAt Honey, we like to do things a bit differently. You'll notice this from the very first time you meet with one of our talented team, right through to your first day at Honey. We challenge expectations, are always looking to make a difference, questioning what we're doing and asking if there's a better way. We are exceptional at what we do and every single one of us brings a unique talent to Honey. We are incredibly resourceful and bring great energy and a can-do attitude to every conversation, where everyone has an equal voice and we know a good idea can come from anywhere.Why we're differentHoney is Australia's first smart home insurance for the modern-day homeowner, renter or landlord, on a mission to eliminate the majority of avoidable accidents that happen in the home. We do this through a re-imagined approach to home insurance that lets customers easily sign-up with the right level of cover by using satellite and third-party data, and then provide customers with smart home technology to help protect their homes.Honey took Australia by storm when it launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metricon and many other industry leading Australian companies. We've just raised $108M in our series A and we're just getting started.The low downAs Content Writer, Design & Quality, you'll be part of our forward-thinking and passionate Operations team, collaborating closely with product designers and managers as well as risk and compliance, to craft exceptional and compliant product experiences. You'll focus on creating clear, concise, and user-centric copy that simplifies complex insurance processes and enhances customer understanding across all our channels, including our company website, online portals, newsletters, campaign content, emails, social media, and blogs.Develop and refine user-centred content that aligns with our goals, ensuring consistency in tone and clarity across all touchpoints.Leverage research and data to shape our content strategy, utilising customer insights, competitor analysis, and usability testing to ensure content meets user needs and business objectives.Collaborate with cross-functional teams from discovery to launch, integrating content considerations early and maintaining them throughout the development process.Conduct thorough reviews of customer-facing communications to ensure accuracy, clarity, and compliance with brand guidelines and industry regulations.Maintain and document content guidelines and tone of voice standards, ensuring consistency and quality across all Honey products.Perform content audits and propose recommendations to continuously improve the user experience, ensuring all content is up-to-date and effective.Monitor and analyse user engagement with product content to inform future strategies and identify opportunities for enhancement.Technical knowledge & industry skillYou have proven experience in UX writing and content strategy, with a strong ability to create user-centred content for digital products that enhances the overall user experience.You possess a passion for writing clear, actionable, and engaging copy that simplifies complex insurance processes, making it accessible and understandable for users.You are naturally collaborative and eager to work closely with cross-functional teams, actively seeking and incorporating feedback to refine and elevate content quality.You have a solid understanding of brand tone and voice and industry regulations, demonstrating the ability to adapt your writing style to align with various brand identities while maintaining consistency across all touchpoints.You have a strong attention to detail and a commitment to quality assurance, conducting thorough content reviews to ensure accuracy and compliance with brand guidelines and industry regulations.You possess knowledge of governance frameworks and best practices, ensuring that all content creation processes align with industry standards.You are skilled in conducting content audits and implementing feedback loops, continuously improving content quality and user experience based on data analysis and stakeholder input.A bit about usAt Honey, we like to do things a bit differently. You'll notice this from the very first time you meet with one of our talented team, right through to your first day at Honey.We challenge expectations, are always looking to make a difference, questioning what we're doing and asking if there's a better way. We are exceptional at what we do and every single one of us brings a unique talent to Honey.We are incredibly resourceful and bring great energy and a can-do attitude to every conversation, where everyone has an equal voice and we know a good idea can come from anywhere.Role TypeCompany OverviewHoney is Australia's first smart home insurance for the modern-day homeowner, renter or landlord, on a mission to eliminate the majority of avoidable accidents that happen in the home. We do this through a re-imagined approach to home insurance that lets customers easily sign-up with the right level of cover by using satellite and third-party data, and then provide customers with smart home technology to help protect their homes.
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