Job Description - Content Reviewer - Process Associate – Spanish – On Site Krakow (HMS056726) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Content Reviewer - Process Associate – Spanish – On Site Krakow!
In this job, you will be responsible for keeping the digital streets safe for our communities across the world!
ResponsibilitiesUnderstand and remain up to date with content policies and guidelines shared by the customerAnalyze online videos, social media, web page and advertising content for complianceExamine the content which could be in text, image, audio, video or another format dailyIdentify content that is not in compliance with requirements and flag for actionGive feedback for policies/tools/processes improvementsGain sound knowledge of adjacent and cross policies and not just limit to the policy assigned toTrain other team members regarding the daily tasks whenever urgent and requested by the managerPerform tasks requested by the manager to ensure KPI's and all performance metrics are metUphold positive working environment in all internal/external interactionsWillingness to learn and work on a dynamic projectImportant: Operations teams will function based on the schedule committed with the client (differences may appear at the start and end hour, break length, bank holidays, occasional work-related travelling).
This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Qualifications we seek in you!Minimum qualificationsProficient level of Spanish min B2Very good level of English min B2Previous experience in content moderation would be an assetHigh School DegreePreferred qualificationsTrust & Safety Experience – preferably content labelling and/or moderationNeutral mind-set to digital content that needs classification & policy reviewStrong emotional intelligence and resilienceAccurate and critical work attitudeWhat can we offer?Attractive salaryStable job offers - employment contractWork in a multicultural and diverse environment with employees from over 30 countriesFree access to our award-winning learning platformBenefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policyAs an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format.
Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process.
It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
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