Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The Content Experience department is a WBD Content division that unites content strategy and promotion, tooling, planning, data, and ingenuity to innovate our connection to our WBD audiences. A branch of this department is the Content Experience Operations team which seeks to advance our Merchandising, Content Planning & In-Stream Promotion team practices by improving workflows, collaborating with stakeholders for enhanced technology and tooling, and advising on strategies to best surface our content priorities. The Specialist will manage the daily support operations for ANZ region. This is a highly collaborative position, requiring a trusted advisor who cultivates effective working relationships across various WBD stakeholders.
Responsibilities Supports daily support operations for ANZ region, including but not limited to:
Aligning with Product strategies to develop key features
Closely working with Merchandising leads to support updated tooling
Forecasting any risks and developing contingency plans
Training Merchandising teams on new features and product launches
Oversees Content Experience Operations team documentation to share with stakeholders and leadership.
Works with Content Experience, Product, and Supply System team leads to identify new opportunities for efficiencies and improvement.
Identifies as a subject matter expert on Merchandising tooling and provides advice and recommendations as needed.
Interfaces with partners to communicate team strategies, plans, and results.
Works with the Content Experience Analytics team to determine how our tooling can best serve their findings.
Qualifications & Experience: Professional experience in project management, stakeholder management, and cross-functional communications.
Proficiency in digital editorial & content operations, workflows, and live event creation tools.
Previous experience in launching new products in collaboration with multiple team stakeholders which can include creative solutioning in a demanding environment.
Pursues efficiency of operations and workflows with attention to detail, prioritization, and thorough organizational skills.
Strong work ethic combined with a cooperative and collaborative team-oriented attitude.
Excellent interpersonal skills with the ability to establish productive relationships at all organizational levels.
Passionate about all things content and the streaming customer experience.
Ability to navigate a matrixed organizational environment.
Must be able and willing to travel worldwide to meet with various teams and stakeholders.
Microsoft Office 365 power-user. Familiarity with Confluence, Airtable and Monday preferred. Experience using CMS tools with the ability to gain deep knowledge of their functionalities.
How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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