Department of Premier and Cabinet
Corporate and Government Services
Service Tasmania
Applications must be submitted by Sunday 16 June, 2024 11:55 PM
Sunday 16 June, 2024 11:55 PM AEST
Award/Classification: Tasmanian State Service Award - General Stream Band 5
$96,584.00 to $101,313.00 per annum
Employment type: Fixed-term, full-time
Region: South
Location: Hobart
This role will coordinate the development and review of content for the Service Tasmania web presence, knowledge management system (KMS) and myServiceTas portal.The Service Tasmania website helps make it easier for Tasmanians to find the services and advice they need. The website sources information on government services from the Service Tasmania KMS as the single source of information for customers and staff.The success of the website is dependent on the development and maintenance of high-quality content that is easy to understand, well-structured and written in plain English with a customer focus. For staff, having access to clear internal processes within the KMS also helps in delivering an improved experience to customers.The role will work closely with the Communications Team within Service Tasmania who look after graphic design, social media and the broader communication strategy.The Service Tasmania website and KMS are delivered as part of a broad strategy to better support our communities by providing information that is clear and consistent, and that enables the public to easily engage with government.
H aving a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.
We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm.We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn't seem right. Together, we're creating a place where all children and young people are safe from harm.
We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.
We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.
Period of AppointmentThis is for a 12 month fixed term appointment
Hours per fortnightUp to 73.5 hours - flexible options available.
DutiesAct as primary content editor for the Service Tasmania web presence, including: Develop and maintain website content and customer-facing information about Tasmanian Government services.Periodically review published service information with key stakeholders to ensure information is accurate and reflective of current service offerings.Monitor and maintain consistent standards around writing styles, use of plain English, and other good practices surrounding website accessibility.Over time, train other content editors in the appropriate editing and style for the website. Coordinate maintenance of information in the KMS, including: Maintenance of public-facing website contentAlong with subject matter experts, contribute to the development of internal procedural documentation around our service offerings to support Service Tasmania staff in providing customer service.Coordinate the periodic review of all KMS content to ensure accuracy and sign-off from relevant internal and external stakeholders.Maintain information classification hierarchies and groupings to assist staff in locating the service information they require. Respond to staff and customer feedback relating to the Service Tasmania website content with a view toward continuous improvement.Liaise and consult with a large number of agencies and departments who have ownership of specific government services to ensure service information and linkage points through to agency websites is up-to-date.The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.A degree or tertiary qualification or background in communications or marketing.Download the Statement of Duties and any Associated DocumentsElectronic submission of application is preferred, please click the blue 'ApplyNow' button.
You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.
Please note that we do not require a separate statement addressing the selection criteria. If you have any difficulty uploading your application, please contact us prior to the closing date on(03) 6270 5607 or (03) 6270 5599.
For more informationReview the Statement of Duties and consider if you meet the requirements.Speak to the Contact Officer if you have any questions.Submit your application including any additional documents as specified in each individual job vacancy notice.#J-18808-Ljbffr
