Contact Centre Team Member $36.50 to $40.50 per hour + super Canberra City | 6-month ContractMon to Fri | Work within 8am to 6pmWeekly Pay | 36.75 hours per weekAbout the role:
As a Contact Centre Team Member, you are at the core of this leading Contact Centre.
You are responsible for positive customer interactions and to provide all levels of support including an exceptional and seamless experience, confident product knowledge and expert advice.
You will consistently promote products and services via telephone, written and face-to-face channels to ensure the organisation's continued success within the Canberra region.
Responsibilities of the role include but are not limited to: Manage customer experience via our inbound Contact Centre.Move seamlessly between various channels and support customer interactions within telephone, written and face-to-face channels as required.Ensure compliance against core Contact Centre processes of Privacy, Life Support, customer acquisition, payment, and billing enquiries.Confidently promote the organisation's plans, products, and services.Knowledge of the organisation's billing system.Provide advice on potential customer experience and process improvement opportunities to the Contact Centre leadership team and pitch ideas and solutions to benefit customer outcomes. About You:
You'll bring your background in customer service and administration to this excellent career growth opportunity.
Your energy and drive to deliver excellent customer service and contribute to a high performing team will see you succeed.
Key skills required for roles: Experience in customer service; retail, hospitality or previous contact centre experience is highly valued.Experience writing documents and letters, including the correct use of grammar and punctuation.Ability to conduct basic mathematic calculations and interpret numerical information for customers.High level computer skills, the ability to use customer management systems and experience with Microsoft Office. What's in it for you: Fulltime hoursCity based office location with easy access to paid parking & public transportIncredible opportunity to transition from retail or hospitality into an office-based roleSupported and paid training that is designed to set you up for successFriendly team environment with social activities, team brunches and loads more… Application Requirements: Applicants must hold unrestricted Australian Working Rights.Be willing to undergo an Australian Federal Police Check.Participate in a fun and engaging 5-week induction and onboarding program.Able to provide the details of 2 referees. How to apply:
If this role is of interest to you, APPLY NOW with your current resume in MS Word format along with a Cover Letter outlining your suitability for this role.
If you would like to know more then please don't hesitate to contact Bill O'Rourke on 02 6162 7319 or via ******.
#J-18808-Ljbffr
