Contact Centre Team Leader

Exciting Opportunity: Become a Contact Centre Team Leader Are you ready to take the next step in your career?
We are looking for a motivated and experienced Contact Centre Team Leader to join our dynamic team in Hamilton.
Why This Role is Perfect for You: Career Growth: This role offers significant opportunities for professional development and career advancement within our company.
Leadership Role: Lead and inspire a team of dedicated contact centre agents, helping them achieve their full potential.
Supportive Environment: Work in a collaborative and supportive environment where your contributions are valued.
Your Responsibilities: As a Contact Centre Team Leader, you will: * Oversee the daily operations of the contact centre, ensuring high levels of customer service.
* Mentor and support team members, providing guidance and feedback to help them succeed.
* Monitor performance metrics and implement strategies to improve efficiency and effectiveness.
* Foster a positive and motivating work environment.
What We're Looking For: * Proven experience in a contact centre or customer service role * Strong leadership and team management skills * Excellent communication and problem-solving abilities * A proactive and positive attitude How to Apply: If you're ready to embrace this exciting opportunity and advance your career with us, apply now!