Contact Centre Sales Agent - Reservations Team Based in our St Leonards office, Hamilton Island is seeking an enthusiastic Contact Centre Sales Agent to join our Reservations Team.
At Hamilton Island, we value Service, Excellence, Environment, Team, and Safety.
Help us deliver our mission: "To create extraordinary island experiences for our employees, guests, and community."
Your Benefits Fantastic work culture and supportive teamHybrid working arrangementsConvenient modern offices near public transportFree on-site gym and subsidised fitness classesDiscounted accommodation, tours, and dining on Hamilton IslandYour Role Hamilton Island Contact Centre Sales Agents are responsible for accommodation, package tours and ancillary sales via phone, email, online chat within a contact centre environment.
The purpose of this role is to provide our customers with expert advice regarding accommodation and ancillary services on Hamilton Island and tailoring a unique experience for each guest.
Our consultants are required to quote and book accommodation packages and promote the sale of packages which include tours, activities and dining to maximise yield.
This is a sales role with a focus on revenue, conversion and customer service.
Key responsibilities of the role include: Efficiently convert and process booking enquiries through phone, email, and live chat from prospective and existing guests via direct and trade channelsQualify guests and use your expert knowledge to provide advice and personal recommendations on a variety of accommodation rates and packages, including tours, activities, and diningProvide accurate quotes to guests, follow up on sales leads, and confirm bookings to increase conversionFocus on call conversion and other sales-based KPIs to maximise revenue and achieve personal sales targetsBuild and maintain strong business relationships with our trade partnersCommunicate special guest requests to our Front Office, Housekeeping, Tour Desk, or other teams to create an extraordinary guest experience on the islandMaintain excellent knowledge of island developments, rates, specials, and on-island activities to provide customers with up-to-date information on Hamilton IslandAssist other Contact Centre teams with administration overflow or any ad hoc duties as required by a Team Leader or ManagerAbout You As a Contact Centre Sales Agent, you'll bring a strong background in sales and customer service, with a proven record of achieving targets and KPIs.
With your communication skills and attention to detail, you're ready to shape unique guest experiences that support our business objectives.
Your qualifications and experience include: Tertiary Travel qualification (Desirable)Minimum 1 year experience in a sales-based travel industry role (Essential)Contact/Call Centre experience (Desirable)You have the below skills and attributes: Sales driven with a strong history of achieving targets and KPIs in a sales-based environmentStrong written and verbal communication skills both in person and over the phoneExcellent attention to detailProficiency with Microsoft systems (Outlook, Word, Excel) and aptitude for learning new systemsFlexible and adaptable within an ever-changing environmentAbility to work under pressureStrong customer service and sales focusAble to work independently and as part of a teamFriendly, personable, and approachableHamilton Island is much more than a great place to work – it's an amazing career opportunity. Click 'Apply' or visit www.hamiltonisland.com.au/careers
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