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The purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.
Success will be achieved through delivering on our core objectives of Customer Obsession, Performance Edge, and Risk Management.
These disciplines must be underpinned by a business that is efficient & complies to safe practice through an enabled & resilient workforce.
This role is key in implementing Suncorp's strategic direction and delivering transformational change in a fast-paced environment.
Key responsibilities include: Drive sales and service excellence for the Shannons Consumer function as part of the Shannons Leadership team.Lead the Ethos Productivity Program across the centre to ensure consistency and a culture of best practices for our business and customers.Lead and enable a customer-focused, high-performance culture with a balance between financials, customer, and risk.Drive change management practices with the leadership team to ensure changes are embedded and benefit profile is achieved.Lead and develop the capability of others through effective coaching, mentoring, professional development, and strong performance management.Embed a risk maturity, safety-first focus, and accountable culture across teams.Skills & Experience: 8+ years' experience in a related field.At least 5 years' experience in insurance, financial services, or contact centre environment.Proven record of achievement of leading large teams in a customer service business.Demonstrated ability to use customer insights and commercial acumen to drive performance across financial, productivity, risk, and people metrics.Strong leadership skills, including the ability to mentor and develop teams.If this role sounds like the challenge you have been looking for, please submit an application online today.
For more information, please contact .
Advertised: 18 Nov 2024 AUS Eastern Daylight TimeApplications close: 29 Nov 2024 AUS Eastern Daylight Time
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