Contact Centre Consultant VIC, Abbotsford 3067 Looking for flexibility in your role with a modern office and great public transport access?
Are you a great problem-solver?
Do you love providing great customer experiences for a wide range of people?
Do you have a great phone manner and 'smile in your voice'?
Part-time opportunities available. All training provided. About Us At Belgravia Leisure, we believe in the power of our people in connecting the community to leisure. We aim to bring leisure to life. We are supporting our communities in staying active and connected in our leisure, swimming, fitness, sporting, health and wellness venues.
The Role We are looking for passionate contact centre consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for full-time representatives who have flexible availability to work weekdays and weekends.
A few of the duties and responsibilities included are:
Inbound and outbound customer communication through phone, email, social platforms, SMS and web messageProvide excellent customer service, by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standards.Engaging with customers and promoting our servicesDevelop positive relationships with customers to provide the best customer experience.Additionally, performing tasks as guided by your manager.Essential Qualifications Current First Aid (Level 2)Current CPR CertificateWorking With Children Check (or equivalent)National Police CheckIf you don't have these qualifications (First aid and CPR), we can help you obtain them.
About You A can-do attitudeShows attention to detail.Great telephone mannerTeam playerFast learnerGood computer skillsPositive, friendly, helpful, and energetic Benefits Free Gym/Pool membershipDiscounted Golf membershipsGreat starting salaryBe part of a dynamic and growing teamFun work culture aimed at seeing you succeed.Plus, many more staff benefitsIf you like the sound of us, then submit your application and apply now. We'd love to hear from you. If you have any questions or require further information please contact Ves Jovanovska at ******.
We are committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check. Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us.
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