Apply now Job no: 499886
Work type: permanent full time
Location: Sydney
Categories: Operations
Are Direct is a core business within Are Media. Are Media is Australia's leading omnichannel content company for women. Our brands include The Australian Women's Weekly, Better Homes & Gardens, Woman's Day, marie claire , TV WEEK, New Idea, Now to Love, Australian Gourmet Traveller, BEAUTY/ crew and ELLE.
Are Media employs Australia's best content creation talent and we are proud that our greatest strength is our people.
Why Are Media? Join Australia's leading content company for women and be part of an inspiring, creative and collaborative team. We offer excellent people programs including:
A day of leave for your birthday,4 days of volunteering leave each year,An inclusive parental leave program that supports all parents, families & carers,FREE digital access to all our titles, andOur unique Are Media Learning Academy (Digital Academy, Lunch N Learns, Mentoring and much more). About the role The Contact Centre Consultant role aims to deliver frontline customer services to meet and exceed customer support expectations. It will interact with internal and external customers from across Australia and will be responsible for receiving inbound calls and performing outbound calls to existing customers. It will manage the interaction with customers efficiently and effectively with regard to both excellence in productivity and service quality. The role is strictly KPI and SLA focused, but it will also require contacting an existing database of customers as well as new customers.
Duties Manage customers' service requests, complaints, transactions and general requests received by phone, email or websiteAct within position delegations and authorities to resolve problems and provide follow-up, fulfilment, resolution and feedback to customers' issuesCommunicate service issues with Contact Centre SupervisorContribute to the integrity, success and superior quality standards for our customers across all aspects of the businessProvide information and feedback on customer trends and business processes to assist the Contact Centre Supervisor to evaluate and improve services and procedures.Provide information as required on call volumes and requested information for daily, weekly & monthly call centre reporting. Skills and experience Customer Service experience with direct contact with customers.Organisational skills and ability to effectively manage timeExperience in use of computerised databases and reporting toolsProficiency in MS Office productsAre Media is committed to a diverse, respectful, collaborative & inclusive workplace. We know & value the success this brings for everyone and we welcome & encourage applications from diverse backgrounds. When you apply, please let us know of any reasonable adjustments you may need during the interview process. Please apply now and send your CV via the link. Advertised: 30 Apr 2024 AUS Eastern Standard Time
Applications close: 17 May 2024 AUS Eastern Standard Time
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