Contact Centre Consultant VIC, Remote Working Location (Work from home) Exciting opportunity to be part of an amazing work cultureFlexible working location and hoursSupportive environment with loads of employee benefitsBelgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism department. The Role To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria.
We currently have opportunities for part-time (25-30 hours/week) representatives who have flexible availability to work weekdays, evenings, and weekends.
This is a fully remote work-from-home position.
The role responsibilities will include:
Inbound and outbound customer communication through phone, email, SMS, and live chatProvide excellent customer service by responding to customers' needs or concerns and ensuring the quality of service meets agreed customer experience standardsEngaging with customers, promoting, and up-selling our servicesSupporting our Caravan Parks, Holiday Parks, and Wellness Centres with securing and managing bookingsResponsible for the conversion of online inquiries to salesDevelop positive relationships with customers to provide a great customer experienceThe ideal candidate will have: Strong attention to detailExperience in customer-facing rolesExcellent verbal communication skillsProficient use of computers and IT systemsSolution-focusedEssential qualifications: Level 2 First AidCurrent CPRWorking with Children's Check (Employee status)National Police checkIf you do not have these qualifications, you must be willing to obtain them. The Company Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic, and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group is looking for the best and brightest to assist with taking the organisation into the future.
If you like the sound of us, then jump in and submit your application.
We'd love to hear from you!
Apply now! We are committed to providing a child-safe environment.
Successful applicants will be required to obtain a national police check and a Working with Children check. Belgravia Leisure is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, and people with a disability.
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at ******.
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