### Job Title: Contact Center Specialist - Work from Home
**Company:** Transurban Group
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience Required:** 1
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**Job Description:**
Join Transurban Group as a Contact Center Specialist and play a vital role in delivering exceptional customer service while working from the comfort of your home. We are looking for passionate individuals who demonstrate resilience and want to be part of a dynamic team that transforms the way our customers engage with us.
**Key Responsibilities:**
- **Customer Service Excellence:** Handle incoming calls, emails, and chat inquiries from customers with professionalism and empathy, ensuring a positive experience and swift resolution to their concerns.
- **Issue Resolution:** Identify customer issues and troubleshoot effectively, using your problem-solving skills to navigate systems and resources to find suitable solutions.
- **Data Entry & Documentation:** Maintain accurate records of customer interactions and responses in our CRM systems, ensuring all details are entered correctly for future reference.
- **Information Provision:** Provide customers with clear and concise information regarding Transurban Group's services, accounts, and processes, enhancing their understanding and satisfaction.
- **Feedback Loop:** Actively listen to customer feedback and communicate insights to management to aid in performance improvements and service enhancements.
- **Team Collaboration:** Work closely with team members and supervisors to share knowledge, best practices, and strategies to improve customer engagement.
- **Continuous Learning:** Participate in training sessions and self-directed learning to stay abreast of product knowledge and enhance service delivery.
**Requirements:**
- **Experience:** Minimum of 1 year of experience in a customer service or contact center environment, preferably in a remote setting.
- **Education:** A high school diploma or equivalent; relevant certifications in customer service or communication are a plus.
- **Personality Traits:**
- Passionate about customer service and improving customer experiences.
- Resilient in the face of challenges, remaining calm and collected under pressure.
- **Soft Skills:**
- Strong project management capabilities to handle multiple responsibilities efficiently.
- Exceptional adaptability to work with changing circumstances, demands, and priorities.
- **Technical Skills:** Proficiency in using customer relationship management (CRM) software and general computer skills including Microsoft Office Suite.
**Benefits:**
- **Gym Membership:** Enjoy a free gym membership to support your health and wellness.
- **Free Accommodation:** Receive complimentary accommodation options to make your work-from-home experience comfortable.
- **Joining Bonus:** Benefit from a joining bonus upon successful completion of a designated training period.
**Working Environment:**
Unleash your creativity in a setting that celebrates and nurtures innovation. At Transurban Group, we foster a culture where you can express ideas and contribute to a dynamic work environment aimed at personal and professional growth.
**Application Deadline:** Please submit your application by ******** .
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**Equal Opportunity Statement:**
At Transurban Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply, as we believe that diverse perspectives enhance our team, our work, and our customer service. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
