Contact Center Specialist - Remote Work

Job Description:

We are seeking a passionate and resilient Contact Center Specialist to join our team at Amphenol in a remote work position in Canberra, Australian Capital Territory, AU. As an Associate Level Contact Center Specialist with at least 4 years of experience, you will be responsible for providing excellent customer service and support to our clients through phone, email, and chat communications.

Responsibilities:

- Handle incoming customer inquiries and provide information about our products and services- Assist customers with placing orders and processing returns- Resolve customer complaints and issues in a timely and professional manner- Work collaboratively with other team members to ensure customer satisfaction- Utilize creativity and problem-solving skills to exceed customer expectations- Maintain accurate records of customer interactions and transactions- Meet or exceed key performance indicators and service level agreements- Provide feedback to management on customer trends and issues

Requirements:

- At least 4 years of experience in a customer service or contact center role- Excellent communication skills, both verbal and written- Ability to work efficiently in a remote environment- Strong problem-solving skills and the ability to think creatively- Attention to detail and the ability to multitask- Proficient in computer applications and software systems- Ability to work part-time hours, with a flexible schedule- Must be passionate about providing exceptional customer service- Must be resilient in handling difficult customer situations

Benefits:

- Paid Time Off (PTO)- Vision insurance- Relocation allowance (if applicable)

Working Environment:At Amphenol, we promote equality and fairness for all employees. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed. We value the unique perspectives and contributions of each team member.

Deadline to apply: ********

Equal Opportunity Statement:Amphenol is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We value diversity in our workforce and encourage all qualified candidates to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.