Contact Center Specialist

Job Description:

Franklin Resources is seeking a Contact Center Specialist to join our team in Canberra, Australian Capital Territory. This is a part-time entry-level position ideal for individuals looking to kickstart their career in customer service. As a Contact Center Specialist, you will be responsible for managing incoming and outgoing communications with customers, providing support and assistance, and ensuring a high level of customer satisfaction.

Responsibilities:- Answering incoming calls, emails, and live chat inquiries from customers- Providing product information, troubleshooting assistance, and resolving customer complaints- Processing orders, returns, and exchanges- Maintaining accurate customer records and updating databases- Collaborating with other departments to ensure seamless customer service experience- Meeting or exceeding customer service targets and goals- Utilizing project management skills to prioritize tasks and meet deadlines- Demonstrating strong negotiation skills to resolve customer issues effectively

Requirements:- Energetic and resourceful personality traits to engage with customers effectively- Strong project management skills to effectively manage multiple tasks and priorities- Excellent negotiation skills to resolve customer issues and complaints- Ability to work independently and as part of a team in a fast-paced environment- Strong communication skills, both verbal and written- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent- No prior experience required; on-the-job training provided

Benefits:In addition to a competitive salary, Franklin Resources offers free accommodation for employees, life insurance coverage, and visa sponsorship opportunities for eligible candidates.

Working Environment:At Franklin Resources, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where all employees feel valued and appreciated for their contributions.

Deadline to Apply:Interested candidates must submit their applications by July 3, 2024.

Equal Opportunity Statement:Franklin Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.