**Job Title:** Contact Center Representative
**Company:** Tenet Healthcare
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description**
Tenet Healthcare, a leading healthcare services provider, is seeking a dedicated and enthusiastic Contact Center Representative to join our dynamic team in Brisbane, Queensland. This part-time position is ideal for individuals looking to start their career in healthcare services and who possess a passion for helping others. If you are looking for an opportunity to develop professionally while also contributing to the well-being of our patients and community, we want to hear from you!
**Key Responsibilities:**
- **Inbound and Outbound Communications:** Manage a high volume of incoming and outgoing calls while ensuring excellent customer service and support. Provide accurate information in a clear, concise, and friendly manner.
- **Patient Support:** Assist patients with inquiries regarding appointments, services, insurance verification, and billing processes. Ensure a positive experience by effectively addressing concerns and providing solutions.
- **Data Entry and Management:** Maintain accurate records of patient interactions and transactions in the contact management system. Ensure that customer information is up-to-date and complies with HIPAA regulations.
- **Problem-Solving:** Utilize critical thinking skills to assess and resolve issues presented by patients and their families, ensuring satisfaction and adherence to protocols.
- **Team Collaboration:** Work closely with other team members and departments to enhance communication and streamline processes. Participate in team meetings and training sessions to improve service delivery.
- **Feedback and Reporting:** Gather feedback from patients regarding their experiences and report insights to management for service quality enhancement. Actively contribute ideas to improve processes and increase efficiency.
- **Resource Utilization:** Effectively utilize company resources and knowledge databases to provide accurate information and support to patients and team members.
**Requirements:**
- **Education:** High school diploma or equivalent; additional education in healthcare or customer service is a plus but not required.
- **Experience:** No prior experience necessary; however, any experience in customer service or healthcare settings is advantageous.
- **Personality Traits:**
- **Resourceful:** Ability to identify solutions and use available resources efficiently.
- **Passionate:** A genuine interest in helping individuals and supporting the healthcare system.
- **Soft Skills:**
- **Adaptability:** Demonstrated ability to adjust to new situations and challenges with resilience.
- **Leadership Potential:** A positive attitude with the capacity to inspire and motivate others even when in entry-level positions.
**Benefits:**
- Company-provided equipment to facilitate remote or on-site operations.
- Comprehensive dental insurance to ensure your health and wellbeing.
- Gym membership to support a healthy lifestyle and promote physical wellness.
**Working Environment:**
At Tenet Healthcare, we encourage autonomy and independence among our employees. We believe in trusting team members to excel in their roles, promoting a culture where creativity and innovation thrive. Our supportive environment is designed to foster personal and professional growth, ensuring that every contact center representative feels valued and empowered.
**Application Deadline:** Please submit your application by **October 21, 2024**.
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**Equal Opportunity Statement:**
Tenet Healthcare is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
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Join our team at Tenet Healthcare and make a difference in the lives of our patients! We look forward to seeing what you can bring to our community.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
