**Job Title:** Contact Center Officer - Work from Home
**Company:** MetLife
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
**Job Description:**
MetLife is seeking a dedicated and motivated Contact Center Officer to join our team on a part-time basis. This is an exciting opportunity for individuals who are looking to apply their skills in a dynamic work-from-home environment. Our ideal candidate is someone who is reliable, adaptable, and thrives in a creative culture that values fresh ideas and inventive solutions.
**Key Responsibilities:**
1. **Customer Support:**
- Respond to incoming customer inquiries via phone, email, and chat, providing exceptional service to ensure customer satisfaction.
- Accurately address customer concerns and provide solutions related to MetLife products, services, and policies.
- Proactively manage customer expectations and follow up on outstanding issues.
2. **Data Management:**
- Maintain accurate and up-to-date customer records within the CRM system.
- Document customer interactions thoroughly to ensure continuity of service and follow-up for unresolved queries.
3. **Research and Problem-Solving:**
- Conduct thorough research to provide customers with accurate information regarding their inquiries.
- Collaborate with internal teams and resources to resolve complex issues and ensure timely resolution.
4. **Feedback and Improvement:**
- Gather feedback from customer interactions and suggest improvements to enhance customer experience and operational efficiency.
- Participate in team meetings to discuss performance metrics, share knowledge, and brainstorm solutions for ongoing challenges.
5. **Training and Development:**
- Stay informed about MetLife products, services, and industry changes to effectively assist customers.
- Participate in training sessions to enhance personal skills and overall service delivery.
**Requirements:**
- **Experience:**
- Minimum of 4 years of experience in a customer service or contact center role.
- **Technical Skills:**
- Proficient in using contact center software, CRM systems, and Microsoft Office Suite.
- Ability to learn and adapt to new technologies quickly.
- **Personality Traits:**
- **Reliable:** Consistently adheres to work schedules and delivers on commitments.
- **Adaptable:** Able to adjust to various challenges and changes in a dynamic work environment.
- **Soft Skills:**
- **Attention to Detail:** Able to process information accurately and identify errors or inconsistencies.
- **Research:** Strong investigational skills to gather relevant data and provide informed responses.
- **Communication Skills:**
- Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences.
**Benefits:**
- Joining bonus upon successful hiring.
- A comprehensive retirement plan to support your future.
- Reimbursement for travel and related spending expenses for eligible employees.
**Working Environment:**
At MetLife, we embrace creativity and value fresh ideas and inventive solutions. You'll be part of a collaborative team that encourages innovation and supports professional growth in a flexible, supportive environment.
**Application Deadline:**
Please submit your application by **October 25, 2024**.
**Equal Opportunity Statement:**
MetLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
