**Job Title:** Contact Center Officer
**Company:** Tech Data
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Experience Required:** 1 Year
**Job Description:**
Tech Data is on the lookout for a dedicated and motivated Contact Center Officer to join our team in Brisbane, Queensland. As an entry-level position, we welcome individuals who are eager to learn and grow in a dynamic environment. The ideal candidate will possess strong communication skills and a customer-oriented mindset, ready to contribute to our mission of delivering exceptional service to our clients.
**Responsibilities:**
1. **Customer Support:**
- Serve as the first point of contact for customers, responding to inquiries and providing accurate information about Tech Data's products and services.
- Troubleshoot and resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction.
2. **Communication:**
- Utilize multiple communication channels, including phone, email, and chat, to assist customers with service requests and problem resolution.
- Maintain clear, respectful, and professional communication while actively listening to customers' needs and concerns.
3. **Documentation:**
- Record and update customer interactions and relevant details in the Customer Relationship Management (CRM) system, ensuring all information is accurate and up-to-date.
- Prepare reports on customer feedback and issues to identify trends and areas for improvement.
4. **Cooperation and Teamwork:**
- Collaborate with team members and other departments to ensure seamless service delivery and resolution of customer issues.
- Participate in team meetings and contribute to discussions aimed at improving team performance and customer experience.
5. **Innovation and Improvement:**
- Identify opportunities for process enhancements and share innovative ideas that can improve the customer experience and operational efficiency.
- Stay informed about Tech Data's products and services to effectively communicate value and promote upselling opportunities.
6. **Continuous Learning:**
- Engage in training and development programs to build knowledge and skills relevant to customer service and product offerings.
- Stay updated on industry trends and best practices to consistently deliver top-tier service.
**Requirements:**
- **Education:** High school diploma or equivalent; relevant certifications in customer service or communication are a plus.
- **Experience:** Minimum of 1 year of experience in a customer service or contact center role preferred.
- **Personality Traits:**
- Dedicated: Demonstrates a strong work ethic and commitment to service excellence.
- Motivated: Self-driven to achieve personal and team goals, with a proactive approach to challenges.
- **Soft Skills:**
- Cooperation: Ability to work collaboratively in a team environment and support peers in achieving goals.
- Innovation: Willingness to think creatively and propose new ideas for enhancing customer engagement and service delivery.
- **Technical Skills:**
- Proficient in using computers and standard office software applications; familiarity with CRM systems is a plus.
- Strong typing skills and the ability to navigate multiple systems simultaneously.
**Benefits:**
- Employee discounts on Tech Data products and services.
- Company-provided equipment to facilitate your work.
- Flexible working options, including the possibility of remote work.
**Working Environment:**
At Tech Data, we cultivate a culture that embraces change and responds to challenges with resilience. We encourage our team members to flourish through innovation and cooperation, helping to drive our collective success.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Tech Data is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, gender, age, sexual orientation, disability, or any other status protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
