Contact Center Assistant - Remote Work

Job Description:

CenterPoint Energy, a leading energy delivery company, is seeking a Contact Center Assistant to join our team on a part-time basis. This role will be conducted remotely, allowing flexibility and work-life balance for the successful candidate. As an Entry-Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities:

- Answering incoming calls from customers in a professional and courteous manner- Providing information about products and services, as well as resolving any issues or concerns- Documenting customer interactions and updating customer records accurately- Assisting with general administrative tasks as needed- Collaborating with team members to ensure efficient operations and customer satisfaction- Adhering to company policies and procedures at all times

Requirements:

- Independent and confident personality traits to effectively handle customer inquiries and resolve issues- Strong time management skills to prioritize tasks and handle multiple responsibilities concurrently- People management skills to effectively communicate with customers and team members- Ability to work remotely and have access to a reliable internet connection- Basic computer skills and proficiency in Microsoft Office applications- Excellent verbal and written communication skills

Benefits:

- Disability insurance to provide financial protection in case of unforeseen circumstances- Retirement plan to support long-term financial goals- Life insurance for peace of mind and security for loved ones

Working Environment:

At CenterPoint Energy, we prioritize employee well-being and promote work-life balance. Our remote work setup allows employees to work in a comfortable and flexible environment while maintaining productivity and efficiency.

Deadline to apply: June 29, 2024

Equal Opportunity Statement:

CenterPoint Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or any other status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.