Contact Center Assistant - Remote Work

Job Description:

D.R. Horton, a leading real estate company, is seeking a dynamic and motivated individual to join our team as a Contact Center Assistant. This is a remote work position based in Canberra, Australian Capital Territory, Australia. As an Associate Level Contact Center Assistant, you will play a critical role in supporting our contact center operations and providing exceptional customer service to our clients.

Responsibilities:- Answering incoming calls and responding to customer inquiries in a professional and timely manner- Providing accurate information about our products and services to customers- Handling customer complaints and ensuring customer satisfaction- Assisting with data entry and maintaining customer records in our CRM system- Collaborating with other team members to ensure smooth operations of the contact center- Conducting research on industry trends and competitors to provide insightful information to customers- Managing your time effectively to meet departmental goals and targets

Requirements:- Minimum of 4 years of experience in customer service or a related field- Excellent communication skills and a customer-centric approach- Resilient and able to handle challenging customer interactions with professionalism- Highly motivated and able to work independently in a remote setting- Strong research skills and ability to gather and analyze information- Exceptional time management skills and ability to prioritize tasks effectively- Proficiency in MS Office and experience with CRM systems preferred

Benefits:- Training & professional development opportunities to enhance your skills and career growth- Remote work flexibility to support a healthy work-life balance- Retirement plan to secure your future financial well-being

Working Environment:At D.R. Horton, we believe in supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Equal Opportunity Statement:D.R. Horton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities to all employees and applicants. All qualified individuals are encouraged to apply for this position.

Deadline to Apply: June 29, 2024

Join our team at D.R. Horton and make a difference in the real estate industry. Apply now to become a Contact Center Assistant and take your career to the next level!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.