**Job Title:** Contact Center Assistant
**Company:** HCA Holdings
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
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**Job Description:**
HCA Holdings is seeking a dedicated and adaptable Contact Center Assistant to join our dynamic team in Canberra. This part-time position is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exemplary customer service. The Contact Center Assistant will serve as a vital point of contact for our clients and will play a critical role in enhancing their experience with our company.
### **Key Responsibilities:**
- **Customer Interaction:**
- Respond promptly and courteously to incoming calls, emails, and chat inquiries from customers and clients.
- Handle a high volume of inquiries while maintaining accuracy and professionalism in communication.
- **Issue Resolution:**
- Assist customers in resolving issues related to services and products efficiently and effectively.
- Document customer interactions and follow up on outstanding issues to ensure resolution.
- **Information Management:**
- Provide accurate information regarding HCA Holdings' services, policies, and procedures.
- Maintain up-to-date knowledge of company offerings and industry trends to assist clients with relevant information.
- **Collaboration with Team Members:**
- Work collaboratively with team members to share insights and strategies for improving customer satisfaction.
- Participate in team meetings and training sessions to enhance personal and team performance.
- **Performance Metrics:**
- Meet or exceed departmental performance metrics related to call handling time, customer satisfaction scores, and resolution rates.
- Participate in regular performance reviews and implement feedback provided by supervisors.
- **Administrative Support:**
- Assist with various administrative tasks such as data entry, creating reports, and maintaining customer databases as needed.
- Support management with special projects and other duties as assigned.
### **Requirements:**
- **Experience:**
- A minimum of 4 years of experience in a customer service or contact center environment.
- **Education:**
- High school diploma or equivalent; additional certifications in customer service or related fields preferred.
- **Skills:**
- Strong verbal and written communication skills to effectively interact with customers and team members.
- Proficient in using customer service software and basic office applications (e.g., Microsoft Office Suite).
- **Personality Traits:**
- Hardworking with a proven track record of strong work ethic and professionalism.
- Adaptable to changing environments and able to manage multiple tasks simultaneously.
- **Soft Skills:**
- Excellent teamwork skills, contributing positively to group efforts and supporting team objectives.
- Strong problem-solving abilities and a proactive approach to customer service challenges.
### **Benefits:**
- Disability insurance
- Company transportation
- Medical coverage
- A working environment that recognizes and rewards performance and merit
### **Application Process:**
Interested candidates are encouraged to apply by the deadline of October 15, 2024. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team at HCA Holdings.
### **Equal Opportunity Statement:**
HCA Holdings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
