**Job Title:** Contact Center Assistant
**Company:** Community Health Systems
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Experience Required:** 3 years
**Job Description:**
Community Health Systems is seeking a motivated and resourceful Contact Center Assistant to join our dynamic team. This part-time position is integral to supporting our commitment to delivering superior service to our clients and community. In this role, you will interact with a diverse clientele, providing information, support, and solutions to health-related inquiries. We are looking for an individual who is driven, has excellent communication skills, and can effectively navigate challenges in a fast-paced environment.
**Key Responsibilities:**
- **Customer Interaction:** Act as the initial point of contact for clients reaching out to the contact center. Handle incoming calls and inquiries, providing accurate information about services, resources, and community programs.
- **Problem Resolution:** Assess client needs and address inquiries or issues in a timely and effective manner. Utilize strong decision-making skills to resolve concerns and escalate issues as necessary to senior team members.
- **Documentation:** Accurately log conversations and interactions in the appropriate systems to maintain comprehensive records of each client inquiry and response.
- **Collaboration:** Work collaboratively with other departments to ensure seamless support and service delivery to clients. Ensure follow-up on inquiries that require additional resources or insights from specialists.
- **Persuasion and Influence:** Utilize effective persuasion techniques to promote health programs and services, encouraging participation and engagement from clients and community members.
- **Feedback Contribution:** Gather feedback from clients regarding services and share insights with the management team to help improve contact center operations and client satisfaction.
- **Continuous Learning:** Stay updated on community health resources, programs, and services offered by Community Health Systems to provide accurate and relevant information to clients.
- **Performance Metrics:** Meet or exceed established performance goals, including call resolution time, client satisfaction scores, and adherence to contact center protocols.
**Requirements:**
- **Experience:** Minimum of 3 years of relevant experience in a contact center, customer service, or health-related field.
- **Education:** High school diploma or equivalent; additional certifications in communication, healthcare, or customer service are preferred.
- **Personality Traits:**
- **Driven:** A self-motivated individual with a strong desire to excel in service delivery and client support.
- **Resourceful:** Ability to swiftly identify solutions and leverage resources to address client needs effectively.
- **Soft Skills:**
- **Decision-Making:** Demonstrated ability to make sound decisions swiftly while considering client needs and organizational policies.
- **Persuasion:** Strong persuasive communication skills to encourage clients and promote community health programs effectively.
- **Technical Skills:** Proficient in using computer systems, including Microsoft Office Suite and contact center software.
**Benefits:**
- Paid overtime for hours worked beyond the part-time schedule.
- Relocation allowance for candidates relocating to Canberra.
- Employee discounts on health services and programs.
**Working Environment:**
At Community Health Systems, we provide opportunities for unlimited personal and professional growth. Our supportive team culture encourages lifelong learning and skill development, ensuring that all employees have the tools they need to succeed.
**Deadline to Apply:**
Please submit your application by **October 10, 2024**.
**Equal Opportunity Statement:**
Community Health Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and identities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
