Consumer Liaison Consultant

Queensland Health (Organisation site ( http://www.health.qld.gov.au/ ) )
Logan Hospital, Meadowbrook
COME AND JOIN OUR CLINICAL GOVERNANCE UNIT! The Consumer Liaison Service (CLS) is a subunit of the Clinical Governance Unit and provides a responsive, high-quality complaint and compliment management service across the Logan and Beaudesert Health Service. About the Role:
As the Consumer Liaison Consultant, you will provide a clinical lens on consumer feedback, with an aim to ensure responses are clinically relevant to the feedback received from consumers. You will liaise with the clinical teams to clarify clinical information and to formulate a response that meets health literacy requirements. This position is pivotal in providing feedback to clinicians in the area of consumer feedback when further support is identified and to ensure a consistent standard of response is achieved across the organisation. 
About You:
We are looking for people from all backgrounds to ensure our hospital reflects the diversity of our community.
You are dedicated to making a real difference to the people of the Logan community who come from all walks of life.You bring your best to work to provide an exceptional healthcare experience for patients and the community.You work collaboratively with others, showing kindness and respect.You'll thrive working in a challenging environment where no two days are the same.Your unique abilities and experiences will bring something great to our healthcare team. What we can offer you:
We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We're a teaching and research hospital with strong relations with Queensland's leading tertiary institutions. We want to empower you to build a long-term career at Logan Hospital, with countless opportunities to learn and grow, no matter your role.You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements ( https://www.health.qld.gov.au/employment/conditions/leave ) , attractive salary and remuneration packages ( http://www.health.qld.gov.au/employment/conditions/salary/default.asp ) , salary packaging ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice ) and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values ( https://www.youtube.com/embed/bJ76Hx1dYE0 ) underpin what we care about as a health service, how we treat each other and our commitment to caring for the community. Diversity of ideas, skills, traditions and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply. We are committed to creating a diverse and inclusive workplace for our people and our community.
You'll be joining Logan Hospital at the most exciting time in its 33-year history! We're the major health centre for the Logan region – one of the fasted growing regions in Queensland with one of the busiest Emergency Departments in the state.
Our community is one of the most diverse in Australia, with 27 per cent of residents born overseas. This brings a diverse range of patients & an opportunity to make a real difference in the community. We provide a broad range of healthcare services from birth through to end-of-life, including medical, surgical, mental health, maternity, paediatrics and rehabilitation.
Logan Hospital, ( https://metrosouth.health.qld.gov.au/logan-hospital/careers ) a place of opportunity to make a difference and grow your career!
Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( https://www.forgov.qld.gov.au/humanrights ) and diversity ( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ) .
Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.
DocumentsBefore applying for this vacancy please ensure you read the documents below.
MS06571953HP (PDF, 423KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=36561635&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=A57BB3F6BF4985C253E97CB951B45704 )
Role Description

MS06571953NG (PDF, 567KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=36561649&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=C730F45A52BCF20DAF2447C6EC81238E )
Role Description

Information Guide for Applicants (PDF, 647KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=36561650&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=F35BD2FB90944399EBC7475B540BA3A2 )
Information Package for Applicants

Your career at Logan Hospital (PDF, 4.18MB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=36561651&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=30C93EFFFAA548B9BC0BBB0A1BF92F2B )
Information Package for Applicants

Save job ( https://smartjobs.qld.gov.au/jobtools/jncustomsearch.viewFullSingle?in_jnCounter=222796667&in_organid=14904&in_sessionid=&in_SaveJob=Y ) Return to jobs ( https://smartjobs.qld.gov.au/jobtools/jncustomsearch.searchresults?in_organid=14904&in_jobDate=all&in_sessionid= ) Job search Order by Keyword
Please use * for wildcard searches.Search exact phrase
Check to search for the exact phrase. Uncheck to return jobs that contain any of the keywords. Location
Hold down the control (Ctrl) button and use your computer mouse to select multiple options Occupational group
Hold down the control (Ctrl) button and use your computer mouse to select multiple options Salary (yearly) Leave blank if you are searching for casual jobs Minimum Maximum Total Remuneration Only used for Senior Medical or Executive positions Minimum Maximum Department or organisation More search options Position status
Hold down the control (Ctrl) button and use your computer mouse to select multiple options Position type
Hold down the control (Ctrl) button and use your computer mouse to select multiple options(Position Type Tips) ( https://smartjobs.qld.gov.au/jobtools/jncustomsearch.viewFullSingle?in_organid=14904&in_jncounter=222796667&in_site=Indeed# ) Classification
Hold down the control (Ctrl) button and use your computer mouse to select multiple options Date advertised New search ( https://smartjobs.qld.gov.au/jobtools/jncustomsearch.jobsearch?in_organid=14904&in_sessionid= ) Refine your search Order by Keyword
Please use * for wildcard searches.Search exact phrase
Check to search for the exact phrase. Uncheck to return jobs that contain any of the keywords. Location
Hold down the control (Ctrl) button and use your computer mouse to select multiple options Occupational group
Hold down the control (Ctrl) button and use your computer mouse to select multiple options Salary (yearly) Leave blank if you are searching for casual jobs Minimum Maximum Total Remuneration Only used for Senior Medical or Executive positions Minimum Maximum Department or organisation More search options Position status
Hold down the control (Ctrl) button and use your computer mouse to select multiple options Position type
Hold down the control (Ctrl) button and use your computer mouse to select multiple options(Position Type Tips) ( https://smartjobs.qld.gov.au/jobtools/jncustomsearch.viewFullSingle?in_organid=14904&in_jncounter=222796667&in_site=Indeed# ) Classification
Hold down the control (Ctrl) button and use your computer mouse to select multiple options Date advertised New search ( https://smartjobs.qld.gov.au/jobtools/jncustomsearch.jobsearch?in_organid=14904&in_exact_phrase_match=Y&in_sessionid= ) Username:
Password:

Forgotten your password? ( https://smartjobs.qld.gov.au/jobtools/jncustomlogin.JobSeekerToolBoxAction?in_organId=14904&in_send_pwd_button=Send%20Password ) ( https://smartjobs.qld.gov.au/jobtools/jncustomlogin.JobSeekerToolBoxAction?in_organId=14904&in_send_pwd_button=Send%20Password )


Need help?If you have any questions about your account or accessing this website, please check our knowledge base ( https://www.qld.gov.au/jobs/government/qgov-jobs-feedback/ ) .
Inclusion and diversityWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( https://www.forgov.qld.gov.au/humanrights ) and diversity ( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ) , including making any reasonable adjustments to support you through the recruitment process.
This recruitment portal is your gateway to a wide range of graduate program positions on offer in the Queensland Government.
Visit the Queensland Graduate Portal

Licence ( http://creativecommons.org/licenses/by/3.0/au/ ) Last updated 2 May 2023
a government service, department or staff member? Feedback on government services, departments and staff How satisfied are you with your experience today? *
Neither
satisfied or
dissatisfied
(3) Satisfied
(4) Very
satisfied
(5) Comments * Please leave this blank (this helps us identify automatic spam) Copyright ( https://www.qld.gov.au/legal/copyright/ ) Disclaimer ( https://www.qld.gov.au/legal/disclaimer/ ) Privacy ( https://www.qld.gov.au/legal/privacy/ )
#J-18808-Ljbffr