Launch your career at Westpac: Multiple full-time, permanent roles based in Bedford Park.No banking experience?
No worries: We welcome customer service superstars from all walks of life.Level up your skills and career: Get expert training, development opportunities, and flexible work options after 12 months.The Team
Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year.
Our aim is to provide a seamless banking experience for our customers, with a goal of being one of the world's best contact centres.
How will I help? As a Consumer Connect Banker, you'll be the friendly voice guiding our customers through their banking journey.
You'll handle a variety of customer inquiries, from simple account balances to complex product-related issues.
Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.
Key responsibilities include: Providing top-notch customer service through inbound callsResolving customer inquiries accurately and promptlyPromoting Westpac products and servicesContributing to a positive customer experienceThis role operates on a rotating roster with the hours between 7:30-7:30 Monday-Sunday. What do I need? We're seeking enthusiastic individuals with a passion for helping others.
You'll need strong communication and problem-solving skills to excel in this role.
Previous customer service experience is a plus, but not essential.
Key requirements: Exceptional customer service skillsStrong communication and interpersonal abilitiesAbility to multitask and prioritize effectivelyProficiency in computer systems and applicationsA positive and can-do attitude As well as job flexibility and the financial benefits for being part of the Westpac team, you'll be paid fairly, and trained so your career can grow as you do.
You'll also be encouraged to take part in our fun community projects as a paid volunteer.
Other benefits include but are not limited to:
Opportunity to work overtime.
Penalty rates will applyFull training provided from day one to ensure your success in the roleFlexibility to work from home 3 days a week post trainingWe will be investing a wealth of time and resources in your learning.
RG146 national accreditation will be providedIncremental salary increases will be applied as you progress through the training journeyWhat is it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I apply? Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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