About Us
Careers at the St Kilda Football Club represent a unique opportunity to work in a dynamic culture, where we recognise every individual impacts team success. It's a place where we lift, support, and challenge each other to be greater. And in that pursuit of greatness, we embrace the grit our journey requires.
The timing and potential of this opportunity is unprecedented. Last year was the year of exploration in our AFL program, and the year our AFLW team inspired with their most successful season yet. In 2024 we start in earnest the build towards our second and subsequent premierships.
Within our cultural DNA is the ability to harness the power of collaboration, diversity and effort to impact what matters to our football Club. While on-field performance is the club's absolute priority, we recognise the important role we play in the community and embrace our responsibility to promote mental fitness through the Danny Frawley Centre, social inclusion via the Healthy Futures Hub and continue our long-standing commitments to First Nations people and gender equality.
We understand who we represent, and the privileged position we hold as custodians of a football club built on more than 150 years of history.
About the Role
We are seeking a highly organised and detail-oriented Consumer Communications Coordinator to join our Consumer team. Reporting to the Head of Consumer Operations & Data, you will play a vital role in managing and executing all consumer communications to engage St Kilda Football Club members and fans. Your will support communications across multiple channels, helping to create a more personalized, engaging experience for our members and supporters.
About You
You are an effective communicator with strong attention to detail and a passion for delivering high-quality customer service. Ideally, you bring experience in membership or customer digital communications, marketing, or a similar role. Experience with Salesforce Marketing Cloud would be highly regarded but is not a prerequisite. Your organisational skills and ability to manage multiple tasks and deadlines will ensure that all consumer communications are delivered efficiently and on time. You thrive in a collaborative environment and are committed to ensuring our members and fans have a seamless and engaging experience with the club.
Key Responsibilities Include: Coordinate and execute eDM and SMS campaigns, ensuring alignment with club communication objectives. Review and proofread all consumer communications for accuracy, clarity, and brand consistency. Manage and maintain the communications schedule, working closely with Marketing for timely delivery of materials. Assist in the development of promotional campaigns for membership, merchandise, ticketing, and more. Segment audiences and manage data to ensure targeted, relevant communications. Utilize Salesforce reporting for retargeting efforts and to optimize customer engagement strategies. Collaborate with Marketing and Communications to tailor messaging for key audience segments. Support membership team by providing accurate responses to member inquiries and enhancing service levels. Integrate communications and sales processes across departments for a seamless customer experience. Ensure quality control for the saintsmembership.com.au website and assist with database management. Review and provide feedback on Consumer Business design briefs, ensuring alignment with marketing goals. Assist in sampling and testing programs to increase engagement and improve sales performance. What We Offer: Fantastic culture of grounded and best in class people, passionate about what they do Hybrid working, with 3 Connect Days at RSEA Park per week and the balance worked as needed by role On site Linton Street café Free access to Aquatics Facilities at our Danny Frawley Centre for Health & Wellbeing Free parking onsite & state of the art gym access Bring your pet to work on Fridays! Paid Wellbeing Days - time off to relax & recharge 12 weeks paid Parental Leave for primary carers (2 weeks for secondary carers) Discounted Saints memberships and merchandise Up to 40% discount on selected New Balance products Incredibly generous discounts on Westinghouse products Amazing discounts from our friends at Loewe televisions and coffee machines Saints-only Linen House product pricing Discounted movie tickets through Hoyts Please keep reading...
At St Kilda Football Club, we believe in the power of diverse voices. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to apply only when they check every box. If you think you have what it takes, but don't meet every single requirement, we encourage you to apply. We'd love to hear from you and discuss how you can contribute to our team.
To Apply:
Please submit a current CV and a cover letter outlining why you are interested in the role and how your skills and experience will be an asset to the position. Applications close on Sunday, 1 December. We encourage early applications as short-listing may commence prior to the application deadline.
St Kilda Football Club is an equal opportunity employer. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and the LGBTIQ+ community. We are committed to creating a safe and supportive environment for children and young people, and all employees are required to have a valid Working With Children Check.