PEARL HOME CARE – GLADSTONE
Job Title: Consumer Care Manager
Applications Now Open
The Consumer Care Manager is responsible for the overall coordination and management of consumer care and services. Will work closely with consumers, their families, and a multidisciplinary team of healthcare professionals to ensure the delivery of high-quality, compassionate care.
Core Responsibilities
Business Management
Consumer Assessments: Conduct comprehensive assessments of consumers to identify their unique care needs, preferences, and goals.
Care Planning: Develop and implement individualised care plans that address consumer's needs, goals, and preferences, and regularly update these plans as needed.
Communication and Coordination: Facilitate communication and coordination among the multidisciplinary team of healthcare professionals involved in consumer's care, including physicians, nurses, therapists, etc.
Monitoring and Evaluation: Regularly monitor and evaluate consumer's progress, adjust care plans as needed, and report any changes or concerns to the healthcare team.
Ensure that all care services are delivered in accordance with relevant regulations, policies, and standards of care, and participate in quality improvement initiatives.
Complete accurate and timely documentation of all consumer's assessments, care plans, and other relevant information.
Advocating for the consumer and their family to ensure that their needs are met and their rights are protected.
Work Health and Safety
Implement safety policies and procedures.
Provide safety training to all staff members to ensure that they understand the safety policies and procedures and can work safely.
Identify and assess potential risks in the home care environment and implement measures to mitigate those risks.
Investigate all incidents and accidents that occur in the workplace and take appropriate action to prevent similar incidents from occurring in the future.
Ensure that the Franchise is in compliance with all relevant health and safety regulations and standards.
Business Development
Building and maintaining relationships with key stakeholders.
Participate in industry events such as conferences and trade shows to increase visibility and network with potential partners or clients.
Operations
As part of the role, the Consumer Care Manager may also be responsible for overseeing and coordinating various nursing care activities, such as wound care, catheter changing, and other clinical procedures. Some specific objectives related to nursing care that a Consumer Care Manager may have include:
Assessing and monitoring the consumer's vital signs, including blood pressure, temperature, and heart rate, and adjusting the care plan as needed.
Ensuring that the consumer's wounds are properly cleaned, dressed, and monitored for signs of infection or other complications.
Changing catheters or other medical devices as needed and monitoring the consumer's condition for any adverse reactions or complications.
Administer medications as prescribed by the consumer's physician and monitor client for any potential side effects or adverse reactions.
Collaborating with other members of the healthcare team to ensure that the client receives holistic and coordinated care.
Managing and coordinating the delivery of care services to consumers, ensuring that their needs and preferences are met.
Monitoring and evaluating the quality-of-care services provided to consumers.
Responsible for maintaining accurate records of consumer care.
Responsible for managing budgets for care services.
Responsibility
Supporting Responsibilities Key Tasks for the Supporting Responsibility Commitment to Continuous Quality Improvement
Review consumer's files, care plans, and other relevant documentation to ensure compliance with regulations and quality standards.
Conduct regular audits or assessments to evaluate care quality and identify areas for improvement.
Provide ongoing training to staff members to ensure that they are knowledgeable and up to date on best practices and regulatory requirements.
Engaging with consumers and their families to gather feedback on their experience of the service and using this feedback to inform improvements.
Work closely with consumers, families, staff members, and other stakeholders to identify areas for improvement and develop solutions to enhance care quality.
Professional Conduct
Adhering to all relevant industry codes of ethics and conduct, as well as Pearl Home Care own code of conduct.
Ensure that staff members are familiar with and adhere to relevant regulations and professional standards.
Provide ongoing training and support to staff members to ensure that they understand their professional obligations.
Maintaining confidentiality and privacy of consumer information.
Demonstrates a commitment to diversity, equity, and inclusion.
Professional Development
Engaging in ongoing professional development to stay up to date with current best practices, industry trends, and changes to regulations or legislation.
Identify the training needs of staff members and ensure that they receive the necessary training and development opportunities.
Provide coaching and mentoring to staff members to support their ongoing professional development and growth.
Encourage staff members to engage in ongoing learning and development activities.
Provide regular performance feedback to staff members.
Education
Bachelor of Nursing (Required)
Licence/Certification
AHPRA registration (Required)
First Aid/CPR Certificate (Required)
Working with Children Check (Required)
NDIS Worker Screening Check (Required)
National Criminal Clearance Check (Required)
If you feel you have the right attributes, please submit your resume and cover letter outlining how your skills, knowledge and attributes are suited to the position to ******
Use Subject: Consumer Care Manager Application
Candidates from all backgrounds and cultures are encouraged to apply.
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