As a Sailpoint IIQ expert, you will manage and implement identity governance and administration solutions for enterprise level clients.About The CompanyCyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments.
With a workforce of over 1400 cyber security professionals and a footprint of over 14 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.The CyberCX IdAM Practice is a dynamic and fast paced environment, where leading-edge IdAM solutions are designed and delivered by a highly skilled and professional team of consultants.
Impressing our customers is at the heart of what we do.
Providing an outstanding working environment and career growth opportunities for our team enables us to retain the best people to make that happen.We are open to candidates from any Australian capital city.About the RoleReporting to the Executive Director IdAM Capability the Implementation Consultant – IDAM is responsible for implementing and testing technical functionality, interacting with internal and customer teams on a technical level, building strong customer relationships and serving as an escalation point for resolving customer issues.Where necessary, the Implementation Consultant – IDAM will collaborate with vendors in providing technical support, debugging product and integration issues, writing custom scripts, and helping customers get the most out of using identity and access management and orchestration products.DutiesEngage with our customers to provide security solutions, recommendations, deliver enhancements and managed service for multiple engagementsAnalyse and enhance existing IDAM processes to support complex use cases and ensure system efficiency.Understand and advise the customer honestly and accurately on technological identity and access management solutionsProvide excellent customer service and product support to customers to identify and resolve customer issues and enhancementsAssist in build and configuration for customer solutionsProvide documentation to customers and internal team members, including design implementation and reports where requiredSuccessfully troubleshoot and triage issues and resolve customer system, email, and phone requests using ticketing, content, and task management toolsProvide support and response on an on-call basis to identity and access management issues or problems arising from existing projects, and escalate issues to vendors as requiredSkills & ExperienceA minimum of 2 years' experience in cyber security and/or technology industry is preferred, with experience in identity and access management solutionsHands-on implementation experience with leading IGA solutions: Sailpoint IIQ, Sailpoint IDN, OneIdentity, SaviyntExcellent customer engagement and communication skills with an ability to build credibility with customers and internal teamsProficient in Ruby, PowerShell, and Java or like technologies with a strong understanding of Access Management.Strong analytical and problem-solving skills, attention to details and the ability to build sustainable, scalable solutions and processes to meet complex operational problemsBenefitsFlexible hybrid working environment (a blend of office and WFH)Ability to deepen your experience and skills in-line with CyberCX's specialisation as Australia's leading cyber security provider.Opportunities to engage with a diverse range of clients experiencing the challenges and opportunities in the IdAM/PAM transformation of their enterprise or industry and distinguish yourself as a professional who can navigate this journey.Corporate discounts on a huge variety of retail stores through our partnersThis is a fantastic opportunity for an enthusiastic professional looking to spread their wings.
If you're looking to continuously grow and to embrace disruptive methods and technologies to protect customers, submit your CV by following the "Apply" button.
#J-18808-Ljbffr