We are seeking a skilled and compassionate Home HealthCare Consultant to join our team at Lawton Drugs. As a key member of our retail team, you will provide exceptional customer service and support to our customers in need of home healthcare products and services.
This is a part-time position of around 10-20 hours maximum per week (mainly nights and weekends).
The Home HealthCare Consultant will provide customers with friendly, knowledgeable, and professional healthcare services. The Consultant will be responsible for the sales of personal care supplies and medical equipment to achieve store excellence in the areas of retail merchandising, inventory management, and customer service. Actively contributes to an environment of employee and customer engagement.
Here's where you'll be focusing:Provide customer service to exceed customer needsSales and demonstrations of durable medical equipmentPersonal fittings of surgical appliances and compression stockingsAbility to identify sensitive customer needs and use discretion when providing serviceSupport all company initiatives, programs, and standardsOrder products, receive product and merchandise the Home HealthCare DepartmentSupport the department through price filing and inventory managementProcess 3rd Party billingPay invoicesAdhere to and implement all applicable company standardsPerform department administrative duties as requiredWhat you have to offer:Above average communication skills (both oral and written)Team playerCommitted to delivering excellence in customer serviceStrong attention to detail and organizational skillsRelevant courses within the Home HealthCare industryPrevious retail experienceExperience in a retail home-health care setting, nursing, or pharmacy environmentExperience with Sobeys/Lawtons POS (point of sale) systemChainware experienceWhat We Offer:We offer a comprehensive Total Rewards package, including a competitive benefits package, access to virtual health care, employee and family assistance program, retirement and savings plan, and paid vacation time.
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