Unlimited Growth Potential Wellbeing and Belonging Supportive Team Environment Configuration Management Database (CMDB) Specialist Dedicated to maintaining our client's database, the successful candidate will ensure the accuracy and integrity of the asset register, adhering to our Service Asset and Configuration Management agreement.
About Us: Our story is shaped by a uniquely broad suite of digital solutions and an industry-leading customer care model.
We bring understanding, flexibility, lateral thinking, and a passion for supporting our clients to grow and prosper.
Join Nexon and become part of a journey where every day is an opportunity to innovate, learn, and contribute to a culture that celebrates success, growth, and prosperity.
If you're ready to be at the forefront of the digital revolution, Nexon is the place for you.
Key Responsibilities: Service Asset and Configuration Management: Provide comprehensive configuration management for all assets within the Asset Register in the Customer's ITSM platform.
Manage new assets, update existing assets with relevant information, and retire assets no longer in use via the Customer RFC change management process.
Configuration Item Updates: Ensure that configuration items related to ALE and AudioCodes systems and services are accurately represented within the asset register.
Asset Migration and Maintenance: Migrate all assets from the Asset Register into the Customer's ServiceNow ITSM Platform.
Update and maintain the asset register within the Customer's ITSM platform, ensuring accuracy for existing assets, new assets, and changes (RFC).
To Be Successful You Will Have: Excellent data management skills, with a keen eye for detail and data accuracy.
Intermediate to Advanced Excel skills Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
Effective communication skills, with the ability to collaborate with technical and non-technical stakeholders.
Preferred / Highly Desirable: Experience with ServiceNow CMDB, including data integration and automation.
Relevant tertiary degree in Information Technology, Computer Science, or a related field.
Why Nexon?
At Nexon, we offer more than just a job.
We provide a supportive work culture with the following benefits: Unlimited Growth Potential: Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses.
Your success is our priority.
Wellbeing and Belonging: Experience a culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving.
We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.
Join Nexon and elevate your career!
We are seeking motivated professionals passionate about business growth, innovation, and excellence.
