Job Description
The Conference and Events Operations Manager is responsible for the seamless execution of a multitude of events including functions, dinners, expos, and conferences.
Success in this role is the ability to manage a team of food and beverage attendants to execute phenomenal service in Brisbane's largest hotel conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.
What you will be doing:
Lead, mentor, and train a team of food and beverage ambassadors.
Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards.
Collaborate with other hotel departments to strategise on new product and service offerings.
Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests.
Qualifications
You'll excel in this role if you have:
A luxury service focus is essential.
A degree in hospitality management, event management, or a related field is preferred.
Minimum 5 years of experience in conference and events management, preferably in a luxury hotel or similar environment.
Proven track record of leading and motivating a team to deliver exceptional results.
Experience managing budgets, forecasting, and achieving financial targets.
Excellent verbal and written communication skills, with the ability to effectively liaise with clients, team members, and vendors.
Strong networking skills with proven ability to build and maintain stakeholder relationships.
Experience in building a strong team culture.
A record of high performance and achievement.
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community, with:
Discounts for ambassadors, families and friends at Accor Hotels worldwide.
Complimentary hotel stay package to celebrate your work anniversary.
Secure parking in the centre of Brisbane for only $10 per day.
Direct access to Central train station.
Complimentary food in the ambassador dining room.
Laundered uniforms.
If you are passionate about creating exceptional event experiences and have the skills and experience we are looking for, we would love to hear from you.
Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
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