Mantra Lorne is located in the coastal town along the Great Ocean Road and is spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Lardner, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients.Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events.PurposeAs the Conference & Events Coordinator, your expertise lies in the finer details, and you understand that even the smallest components can have the most profound impact. Your role involves collaborating with clients, suppliers, colleagues, and management to create experiences that leave unforgettable memories.While this role will support the Conferencing and Events of Mantra Lorne, it offers the flexibility to be based either at the picturesque seaside location of Lorne or in the vibrant city of Melbourne, giving you the best of both worlds as you contribute to the success of exceptional conferencing and events.Primary ResponsibilitiesCollaborate with clients and stakeholders to understand event goals, create event plans, and keep everything on track with budgets and schedules.Collaborate closely with clients throughout the entire event process, from initial planning to post-event follow-up.Maintain a polished and professional image as a representative of our company, ensuring a consistently high standard of service.Proactively address and resolve any issues that may arise during the event, striving for perfection.Coordinate logistics, including equipment, contractors, resources, and personnel involved in and supporting the event.Skilfully handle all inquiries related to events and successfully convert them into confirmed bookings.Skills & ExperiencePast experience in a similar role, demonstrated precision in coordination and providing exceptional customer service while exceeding expectations.Creativity is key for designing unique event experiences and finding innovative solutions to challenges that may arise.Proficiency in budgeting, cost estimation, and financial management.Proficient in negotiating with suppliers, vendors, and clients to establish favourable terms that benefit all parties involved.A strategic mindset, adept at orchestrating a wide range of events.You foster a can-do approach with impeccable attention to detail and exceptional time management skills.Flexible availability to accommodate various shifts, with occasional travel to Mantra Lorne if based outside the area.Accor BenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.Other detailsJob family: ConferencingJob function: Full TimePay type: Hourly
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