With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.What will I be doing?The Conference & Events Coordinator coordinates negotiation processes, Letters of Agreement, secretarial backup, hotel inspections or any other specific projects as assigned, under the general guidance and supervision of the Conference & Events Sales Manager and the Events Sales Executive.You will be responsible for performing the following tasks to the highest standards:Handle incoming telephone calls.Handle incoming and outgoing correspondence.Assist the managers in typing/filing correspondence such as proposals, Letters of Agreement, banquet event orders, group resumes, thank you letters, post-event summaries, etc.Handle photocopying and distribution of all correspondence such as memos, banquet event orders, Letters of Agreement, resumes, etc. to concerned departments.Maintain a proper filing and trace system for the department.Be aware of event details related to the accounts.Assist the Conference & Events Sales Manager in liaising with other departments for information (e.g. liaise with Banquet operations for floor plans and equipment/liaise with the Chef for special menus, etc.).Maintain a good understanding of clients serviced by designated Managers.Handle all incoming telephone and enquiries and provide initial suggestions on sales enquiries.Handle guests' requests independently by supplying information, contacting concerned departments to assist in guests' requests and needs.Conduct site inspections as required.Responsible for sending out the post-event critique forms with thank you letters at the end of each event.Assist in ad-hoc projects as assigned by your manager/Director of Sales/Commercial Director.Maintain the highest standard of professionalism, ethics, and attitude towards clients and colleagues.Be aware of the hotel hygiene and food safety control standards and procedures in handling complaints on food hygiene (e.g. food poisoning).Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.Carry out any other reasonable duties and responsibilities as assigned.What are we looking for?To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Minimum 1 year of experience in a similar capacity with international chain hotels.Excellent command of written and spoken English to meet business needs.Good communication and interpersonal skills.Good team player.Able to work under pressure and deal with stressful situations during busy periods.Familiar with the local Darwin market.What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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