Conciliation Coordinator (00016653) Fixed term opportunity up to the end of June 2025 with the possibility for extension and/or permanency.
Are you looking for a place to fit?
This team has healthy bonds, they work together to solve issues for customers and share a common goal to give great service.
Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community?
Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!
We value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success.
Whether it is enabling the next big discovery in the mining sector, protecting workers' health and safety, transforming energy supply and emissions, or rolling out new technology to provide better customer service, DEMIRS is committed to delivering for the benefit of WA and future generations.
The role Within Consumer Protection, the Conciliation and Trader Intervention Branch undertakes activities to help businesses and consumers resolve disputes.
As a Conciliation Coordinator, you will organise the resources and work of the conciliation team.
They are a diverse, energetic and enthusiastic group of Conciliators working together to achieve great outcomes for Western Australia.
Expertise in the team covers the Australian Consumer Law (ACL), tenancy laws and regulations, retirement villages, residential parks, and motor vehicle matters.
You will be responsible for leading a conciliation team by overseeing dispute resolution activities, as well as identifying emerging trends and issues, providing accurate advice to customer enquiries relating to Consumer Protections regulated industries and assisting in the development and maintenance of systems and procedures.
You will feel well supported in this branch, where no day feels the same!
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
This position is located in Perth, at 140 William Street Further information Please contact Jodie Harrison, A/General Manager Conciliation and Trader Intervention on (08) 6552 9449 or via ****** or visit our website.
You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn.
How to apply We ask for you to provide: A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following requirements and question: Demonstrated experience in effectively leading, mentoring and coaching a team in achieving a customer focused environment.
Demonstrated experience in complaint handling and/or dispute resolution in a relevant regulatory environment.
How would you manage the competing priorities of your work area, to prioritise your essential tasks, while also ensuring that your team is supported and able to perform to a high standard?
In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS.
If you have any questions about employment conditions or the application process, please contact Matthew Ball, A/Senior Recruitment Officer on (08) 9222 0434 or email ******.
To submit your application, click on the "Apply for Job" button at the bottom of this page.
You will be asked to complete several questions, before attaching your resume and covering letter (where appropriate).
Supporting diversity and inclusion DEMIRS is committed to building and maintaining an inclusive and supportive workplace.
We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, youth and people of diverse sexualities.
This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia.
Learn more about our commitment to diversity and inclusion here.
Reasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.
CLOSING DATE: 4.00 pm on Monday 2 December 2024 (WST) Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted.
It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
Attachments - Applicant Information Pack.pdf - Job Description Form You can view and print these PDF attachments by downloading Adobe Reader.