Apply now Job no: 497680
Work type: Casual
Location: Melbourne
Categories: Customer Service
Our Story Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.
Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities.'
Your opportunity As a Casual Concierge Attendant at Westfield Southland your focus is to ensure our customers enjoy a positive and memorable experience whilst visiting our Living Centres.
Key Responsibilities: Liaise with customers and retailers to improve service standards and deliver a seamless and exceptional customer experiencePromoting and selling Westfield Gift Cards and other services, providing convenient solutions to customersGreet guests at the concierge desk - engaging with them to understand their needs; providing directional information and advice to customers and suggest alternatives where requiredSupport the Brand Experience team and undertake additional tasks where requiredWhat will set you apart from the rest?: We're seeking a passionate, dynamic individual who thrives in a customer-focused environment. Ideal candidates will possess:
Willing to go above and beyond for our customer's, making a difference to their Westfield ExperienceBe present in the moment, well presented, confident & self-motivated with exceptional people skillsExuding positive energy, a can-do attitude and the ability to work in a busy, fast paced environmentBeing empowered to rectify and resolve customer issues that may arise while on shift.Confident in providing assistance, directions and information to customers in a busy retail environmentFlexibility to work across a 7-day week (Monday-Sunday) including Public Holidays is essential for this role.This is a casual position and is the perfect chance to shine, gain valuable experience get your foot in the door for a career at Scentre Group.
All successful candidates will be required to complete a video interview and need to be comfortable to walk up to 10,000 steps per shift and feel at ease on their feet for up to 8 hours. We will be using email as the primary method of communication; please ensure you check your emails regularly to monitor the progress of your application.
What sets us apart from the rest? Diverse career paths across our vertically integrated businessAbility to innovate in a company that not only encourages it but will facilitate itOur diverse and inclusive workforce is not only something we're proud of, but something we're committed to. We encourage and support our people to bring their 'whole selves' to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.
If this sounds like you, apply today to make extraordinary happen!
Advertised: 18 Apr 2024 AUS Eastern Standard Time
Applications close: 16 May 2024 AUS Eastern Standard Time
Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employmentopportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.
Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: ******. Update your details,view your application and progress
We acknowledge the Traditional Owners and communities of the lands on which our business operates.
We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.
We recognise the unique role of Maori as Tangata Whenua of Aotearoa/New Zealand.
Looking for a shopping centre or store?
Westfield AU | NZ
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