Concierge Teamleader (Full Time) - InterContinental PerthInterContinental Hotels & Resorts is one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.
InterContinental Perth City Centre opened in October 2017 and is a 240-room design-oriented hotel in the heart of Perth's CBD. Focused on corporate and transient markets, we bring the InterContinental personalized service to life.
The Bell / Concierge Department is responsible for the smooth coordination and supervision of the guest arrival and departure experience, acting as welcome and farewell representatives of the Hotel. We are looking for a full-time Concierge Attendant (Teamleader) to join our charming, confident, and internationally minded team who knows how to exceed guest expectations.
YOUR DAY TO DAY As a Concierge Attendant, you'll coordinate any of our guests' needs, including assisting with pre-stay communication and transportation requirements, as well as connecting guests with their room and hotel facilities once they arrive. As the external face of the hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders. The most important part of creating memorable experiences for our guests will be sharing your insider knowledge of Perth and Western Australia as a destination.
You will also use this knowledge to lead, inspire, motivate, and manage the day-to-day tasks of the Bell Attendants on shift, ensuring they are up to date with what is happening around Perth and ready to assist our guests. We're expecting someone who champions the InterContinental Luxury Fundamental Service Behaviours each and every shift.
WHAT WE NEED FROM YOU Are you refined, personable, knowledgeable, proactive, meticulous & curious? The successful Concierge candidate will need to demonstrate these behaviors every day, while having a working knowledge of hotel property management systems such as Opera. The ideal candidate will also have similar Bell / Concierge / Front Office experience in a luxury environment focused on attentive guest service.
All candidates must:
Have in-depth knowledge of Perth and the surrounding areasHave ongoing availability to work rostered across 7 days a week including mornings, afternoons, evenings, weekends, and public holidaysHave an unrestricted WA driver's licenseHave unrestricted and unlimited working rights for AustraliaWHAT WE OFFER You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:
Paid birthday leavePaid parental leaveProactive paid wellness and mental health daysFree meals on shiftLaundered uniform suppliedDiscounted CBD car parking accessColleague discounts across our IHG Hotels for accommodation, food, and beverageA massive colleague discounts platform for all your favorite brands and retailersYour career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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