Concierge Supervisor - Belconnen.

Your opportunity We are currently seeking a Concierge Supervisor to join the Centre team at Westfield Belconnen.  This is a chance to join a team who are driven to consistently create moments that matter in the living centre every day and lead and inspire their team to deliver our Service Promise to our customers.As the Services Supervisor you will be responsible for leading our Concierge and Carpark divisions.  A snapshot of your role:Lead, coach and develop the Concierge and carpark teams to deliver an extraordinary experience to our customers and improve our NPSBuild and nurture a customer centric culture, new initiatives and professional partnerships with key stakeholders and the local community.Manage team performance, succession planning, recruitment, induction, and development.Own the rostering, budgets and forecast management.Review and analyse customer feedback to capture insights and realise opportunities.Partner with internal and external stakeholders to identify and implement opportunities to improve the car park and concierge experience.Champion our Service Promise (Our Service Values) and drive the Customer Promise recognition programThis is a Full Time permanent opportunity based at Westfield Belconnen.What will set you apart from the rest? Experience in a similar role is preferred but not essential. We recognise that the required skills and experience are attained across a wide range of roles in various industries. What will set you apart, is your enthusiasm for premium retail, operations management and elevated customer experiences.You will be a passionate people leader, who is detail-oriented, innovative, and customer-focused. You enjoy working in a dynamic and high performing team culture and want the best for all team members.An energetic people person who enjoys interacting with customers and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers.Being empowered to rectify and resolve customer issues and make proactive and positive decisions on the spot.Commercially savvy and prior oversight of business financials, namely revenue driving and expense reduction strategies.Experience in rostering, budgeting and reporting.Ability to learn new systems and procedures quickly and share existing skills with your team.What sets us apart from the rest?Competitive benefits including 18 weeks parental leave (no qualifying period), volunteer days to work with our charity partners, health, and wellbeing discountsLife Leave – additional five days paid leave to use however you like on top of your four weeks annual leaveDiverse career paths - Opportunities to cross skill and develop working with over 70 different professions within the team.A range of corporate benefits.