Join our Host team, delivering best in class service to tenants and visitors for a Premium Commercial Building.
No weekend work, consistent Monday-Friday office hours.
Adelaide Land of the Kaurna people
At Host, we believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront.
About the role:
Welcomes tenants and announces clients and visitors.
Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants and visitors.
Conducts a variety of front-of-house activities including but not limited to: greeting everyone in a warm and welcoming manner, visitor registration, answering and directing calls, assisting with transportation, advising on local attractions, and other service-based or administrative tasks as assigned.
Provides personal services to tenants and visitors including but not limited to: office wayfinding, lobby appearance & management, visitor tracking & reporting, visitor refreshments, building tours, reservations, VIP welcomes, coordinating transport, dry cleaning services, and other services as needed.
An extension of the facilities management team by responding to Tenant Service Requests, requesting building and housekeeping services as needed, and periodically inspecting common areas and amenities to ensure good operating condition.
Performs general administrative duties & coordination of customer experience initiatives, events, online content for Host building app, booking amenities and retail support & promotions.
May provide reporting and insight to clients and property teams to improve product and service delivery.
About you:
A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
Natural with meeting and engaging a wide range of people; able to form genuine rapport and meaningful relationships.
Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
Ability to work in a fast-paced environment and work calmly under pressure.
Superior customer service skills and a passion for delivering an outstanding user experience.
Competent with Microsoft Office Suite, handheld mobile technologies and applications.
Ability to work flexible work schedules based on building needs.
So, what's in it for you?
No weekend work, consistent Monday-Friday office hours.
Structured career development in your first month of employment and ongoing, to support you and explore your learning potential and career goals.
Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment.
Parental leave which is industry leading.
Wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.
Can we inspire you to join us?
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.
We look forward to hearing from you! #WeAreCBRE
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