What this opportunity involves:As a Concierge - Receptionist, you will play a key role in providing a welcoming and professional reception service within our Government Agency client buildings.Your main responsibilities will include providing information and directions, offering a holistic "customer service experience" to staff and visitors, assisting with audio-visual equipment set-up, supporting emergency situations, coordinating facility bookings, and maintaining a high level of professionalism and quality in all interactions.Based in Greenway, Canberra.An Overview of the role:Provide a welcoming and professional reception service, offering information and directions as needed.Deliver a holistic "customer service experience" to staff and visitors.Assist with the set-up of audio-visual equipment within the Conference Centre.Support client staff and visitors/contractors during emergency situations.Liaise with security guards to address relevant issues.Manage the "Lost & Found" service for the premises.Notify defects issues for managed areas to the Property Help Desk.Assist staff with queries related to facilities management services and amenities.Accept, monitor, and control bookings for various facilities within the building.Provide remote concierge services, including meeting room booking and email delegation.Aid in basic administrative tasks for large conference groups.Maintain a daily record of reception service statistics.Coordinate with cleaning and catering contractors to ensure conference and meeting rooms are properly cleared and cleaned.Sounds like you?This is what we are looking for:Australian Citizenship is essential due to client requirements.Proven track record of delivering best practice and quality customer service.Excellent interpersonal skills with the ability to build and maintain relationships.Strong organizational skills to effectively prioritize work and meet deadlines.Ability to handle ambiguity and solve complex problems.Proficiency in Microsoft Outlook and basic administrative tasks.Strong communication skills, both oral and written.Professionalism and customer-oriented attitude.Familiarity with building-specific standard operating procedures.Competency in using a multiple line phone system.What you can expect from us: You'll join an entrepreneurial, inclusive culture.One where the best inspire the best.Where like-minded people work naturally together to achieve great things.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.Keep those ambitions in sight and imagine where JLL can take you.As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Interested candidates, please apply following the link below quoting job reference number REQ364157.Location: On-site –Canberra, ACTIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.We're interested in getting to know you and what you bring to the table!Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.We take our responsibility to protect the personal information provided to us seriously.Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.We will then delete it safely and securely.
