Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. What this opportunity involves: As a Workplace Services Concierge - Receptionist, you will play a key role in providing a welcoming and professional reception service within our Government Agency client buildings. Your main responsibilities will include providing information and directions, offering a holistic "customer service experience" to staff and visitors, assisting with audio-visual equipment set-up, supporting emergency situations, coordinating facility bookings, and maintaining a high level of professionalism and quality in all interactions.
An Overview of the role: Provide a welcoming and professional reception service, offering information and directions as needed. Deliver a holistic "customer service experience" to staff and visitors. Assist with the set-up of audio-visual equipment within the Conference Centre. Support client staff and visitors/contractors during emergency situations. Liaise with security guards to address relevant issues. Manage the "Lost & Found" service for the premises. Notify defects issues for managed areas to the Property Help Desk. Assist staff with queries related to facilities management services and amenities. Accept, monitor, and control bookings for various facilities within the building. Provide remote concierge services, including meeting room booking and email delegation. Aid in basic administrative tasks for large conference groups. Maintain a daily record of reception service statistics. Coordinate with cleaning and catering contractors to ensure conference and meeting rooms are properly cleared and cleaned. Sounds like you? This is what we are looking for: Australian Citizenship is essential due to client requirements. Proven track record of delivering best practice and quality customer service. Excellent interpersonal skills with the ability to build and maintain relationships. Strong organizational skills to effectively prioritize work and meet deadlines. Ability to handle ambiguity and solve complex problems. Proficiency in Microsoft Outlook and basic administrative tasks. Strong communication skills, both oral and written. Professionalism and customer-oriented attitude. Familiarity with building-specific standard operating procedures. Competency in using a multiple line phone system. What you can expect from us: You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number THREQ336215. Location:
On-site –Canberra, ACTIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .
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