Key Outcomes and Accountabilities Undertake investigations into alleged breaches of legislation for which QBCC is responsible for administering and regulating, and take appropriate action, including job site operations and investigations.
This includes but is not limited to the Queensland Building and Construction Commission Act 1991 and the Building Industry Fairness (Security of Payment) Act 2017; Prepare investigation plans and manage high-volume investigative caseloads.
Use best-practice investigative techniques, including offence elementisation, formulation of evidence matrices, preparation of witness statements and affidavits and conducting records of interviews.
Prepare briefs of evidence for use in disciplinary, civil and criminal proceedings.
Provide other QBCC staff with advice, support, guidance and assistance in the performance of their compliance functions.
Provide exceptional customer service to all staff of the Commission and external customers.
Contribute to and support the operations of the Regional Service Centre, including providing a face-to-face service to customers at the front counter, and support to your team in the provision of customer service.
Candidate Attributes Certificate IV in investigation or equivalent (i.e.
Bachelor of Law) Minimum three years investigative experience Knowledge or experience in government investigations or experience across a variety of regulatory environments.
Capabilities Assessment Vision: Through being connected, understand how your work aligns to the organisational objectives.
Be proactive and helpful with customers including homeowners and licensees and assist them to navigate through the legislative conditions.
Demonstrate support for organisational change by being receptive and resilient in uncertain times.
With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC.
Results: By valuing customers, build strong relationships with the industry and homeowners to foster a culture of professionalism and compliance and ensure safer construction practices.
Be clear and concise in communications to promote better understanding by customers of decisions.
Accountability: Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management.
Be courageous and display rigour in the analysis of facts relevant to investigations with a focus on evidence-based reporting and good decision making, which is based on legislation, policy and is able to withstand review.
Maintain a high standard of professionalism in practices relevant to program areas.
How to Apply: To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.
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