Complaints Team Lead

Are you a natural leader with a knack for turning challenges into opportunities? Do you thrive on guiding teams to deliver exceptional results in the complex world of superannuation? If so, we have an exciting opportunity that might be your perfect next step!SustainRecruit have partnered with a leader in the superannuation space to recruit a Complaints Team Lead. In this role, you'll grow, lead, and develop a team of skilled complaints officers, fostering a supportive environment where they can excel and deliver exceptional service.Location: Sydney OR MelbourneHybrid work week: 2-3 days pw in officeSalary: $120K - $140K + Super + BenefitsWhat We're Looking For:3+ years of experience leading a complaints function within the superannuation space.Deep understanding of superannuation processes and regulations to ensure best practices are upheld.Hands-on, proactive, and approachable leadership style.Why Join The Team?High impact role where you will shape a high-performing team. Work in an environment that values collaboration, transparency, and continuous improvement.If you're passionate about leading a team that makes a real difference and meets challenges with confidence, we want to hear from you!
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