Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service. You will be working for a leading transport provider in Melbourne CBD. You will be responsible for managing a complaints caseload and investigating complaints in a timely manner providing exceptional customer service.
Responsibilities will include: Manage complaints caseload and prioritise according to level of urgency, responding by letter, phone, or email in a timely manner.Investigate all issues thoroughly and liaise with various business units to ensure a satisfactory outcome.Respond on Ministerial, government and Public Ombudsman queries as required.Ensure you are restoring passenger confidence and appropriate follow-up actions have taken place.Meet and exceed weekly individual and team targets for cases closed, telephone resolutions, and internal/external escalations.You will have the following: Previous experience in complaints environment.Highly developed written and verbal communication skills.Intermediate knowledge of the MS Office suite including Word, Excel, and Outlook.Ability to think ahead, proactively make decisions and problem-solve.Proven experience working in a busy environment.Be hard-working, punctual, and organized.Work effectively and autonomously to specific deadlines while maintaining a high level of accuracy.An aptitude to grow and learn.Benefits: This company offers a collaborative working culture with a diverse workforce, a commitment to equity, and a flexible environment. Safety and zero harm are at the heart of their values.
Please note you will need to obtain a police check for this role before commencing. If this sounds interesting, please apply online with your CV, including a cover letter.
At Charterhouse, we embrace and value diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.
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